Administrative Assistant, Customer Support Specialist

Wolters Kluwer

. Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials.

Posted 11/6/2026full-timeVictoria • United StatesJunior💰 $34,300 - $57,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in administrative support and customer service, with strong organizational skills and attention to detail. Capable of effectively utilizing Microsoft 365, Salesforce, and Monday.com to enhance operational processes and support team collaboration.

Highest-signal resume keywords

Microsoft 365 ProficiencySalesforce ExperienceOrganizational SkillsCustomer Service SkillsAdministrative Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportCustomer ServiceOffice CoordinationDocumentation ManagementProposal SupportInvoicingScheduling CoordinationEvaluation TrackingVirtual Meeting CoordinationTechnology Platform Adaptability

Soft Skills

Strong Communication SkillsTime-Management SkillsAttention to DetailInterpersonal SkillsProblem-Solving Approach

Tools & Technologies

Microsoft 365SalesforceMonday.comZoomVirtual Meeting Platforms

Certifications & Qualifications

High School DiplomaAssociate DegreeAdministrative Certification

Industry Keywords

Client CommunicationEvent CoordinationOperational SupportCustomer InquiriesConsultation Services

About the role

Key responsibilities & impact

Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials.
Respond to customer inquiries received through webinar and conference Customer Service Desks.
Support Account Managers with user provisioning and deprovisioning, student account troubleshooting, invoicing, and other administrative and program-related needs.
Coordinate NCLEX virtual event scheduling by distributing scheduling links, monitoring booking status, and following up with schools that have not yet scheduled.
Coordinate scheduling and logistics for occasional in-office meetings and events.
Maintain accurate records, trackers, and documentation.
Use Microsoft 365, Monday.com, Salesforce, and other business applications to support operational processes.
Provide additional administrative and program support as needed.

Requirements

What you’ll need

High school diploma or equivalent required.
Associate degree or relevant administrative certification preferred.
1-3 years of experience in administrative support, customer service, office coordination, or a related field preferred.
Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred.
Demonstrated ability to learn and work effectively with new technology platforms and business processes.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
High attention to detail and commitment to accuracy.
Strong customer service and interpersonal skills.
Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
Ability to work independently while contributing effectively to a collaborative team.
Proactive approach to problem-solving and communication.
Flexibility and willingness to support evolving business needs.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave