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Wolters Kluwer

Associate Director, CX/UX Design

Wolters Kluwer

. Lead and align multiple UX and product design teams around a shared experience vision .

Posted 10/14/2026full-timeCoppell • Texas • United StatesSenior💰 $133,400 - $238,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading UX strategy and product design across complex initiatives, with a strong focus on AI-enabled experiences, design system governance, and cross-functional collaboration. Proven ability to influence stakeholders and drive impactful user-centered product outcomes while fostering a high-performing team environment.

Highest-signal resume keywords
UX Strategy DevelopmentCross-Functional AlignmentAI-Enabled Product ExperienceDesign System GovernanceTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
UX DesignProduct DesignDesign System AdoptionUser-Centered DesignExperience Metrics DevelopmentAccessibility PracticesService DesignJourney ManagementWorkflow IntegrationAI Principles
Soft Skills
Facilitation SkillsInfluencing Without AuthorityCoaching and FeedbackConflict ResolutionTeam Dynamics Management
Industry Keywords
TaxAccountingFinancial ServicesHealthcareEducationLegalComplianceRegulated IndustryEmerging TechnologyComplex Workflow Design

About the role

Key responsibilities & impact
  • Lead and align multiple UX and product design teams around a shared experience vision
  • Define and drive TAA NA UX strategy in alignment with enterprise priorities
  • Set product design direction across complex initiatives
  • Own UX outcomes across TAA NA in partnership with cross-functional and executive stakeholders
  • Lead UX strategy for AI-enabled experiences, including trust, transparency, explainability, workflow integration, human oversight, and responsible adoption
  • Partner with UX Research leaders and embedded research teams
  • Guide the evolution, adoption, and governance of design systems, UX standards, reusable patterns, and scalable design practices
  • Represent UX in cross-functional and executive settings
  • Represent the TAA NA UX practice within the DXG UX Center of Excellence
  • Provide structured executive reporting on research insights, design outcomes, delivery progress, experience risks, and customer impact
  • Collaborate with Global Brand to incorporate brand standards while supporting usability, accessibility, product clarity, and customer outcomes
  • Manage budgets, staffing plans, vendor partnerships, capacity planning, and resource allocation
  • Create and maintain a respectful, inclusive, and high-performing team environment
  • Develop managers, senior practitioners, and emerging leaders through coaching, feedback, talent planning, performance management, and growth-focused development
  • Strengthen leadership capability across UX teams
  • Identify and address unproductive behaviors, delivery risks, talent gaps, and team dynamics

Requirements

What you’ll need
  • Experience leading UX, product design, or experience design in complex and ambiguous product environments
  • Experience managing managers, senior individual contributors, and/or multiple UX teams
  • Demonstrated ability to define UX strategy and translate business priorities into actionable design direction
  • Strong product thinking and business awareness
  • Experience leading cross-functional alignment across Product, Engineering, Research, Analytics, Business, and senior stakeholders
  • Strong facilitation skills and ability to drive alignment and decision-making across senior stakeholders
  • Ability to influence cross-functional partners and executive audiences without relying solely on formal authority
  • History of delivering impactful, user-centered product experiences at scale
  • Experience improving design quality, UX standards, design system adoption, governance, or UX practice maturity across teams
  • Experience or working knowledge in AI-enabled product experiences
  • Must be legally authorized to work in the United States without employer sponsorship, now or in the future
  • Preferred: experience in tax, accounting, financial services, healthcare, education, legal, compliance, or another complex regulated industry
  • Preferred: experience leading UX strategy for AI, automation, decision-support, data-rich, workflow-heavy, or emerging technology experiences
  • Preferred: familiarity with responsible AI principles
  • Preferred: experience with accessibility and inclusive design practices
  • Preferred: background in systems thinking, service design, journey management, or complex workflow design
  • Preferred: experience developing UX metrics, experience health indicators, or outcome-based design measurement practices
  • Preferred: experience leading distributed, hybrid, or globally matrixed UX teams
  • Preferred: experience partnering with design systems, brand, content design, research operations, or product operations functions

Benefits

Comp & perks
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
  • Bonus eligibility
  • Hybrid work arrangement: eight days a month in the closest office within 50 miles