Business Analysis Manager – Operational Excellence Manager

Wolters Kluwer

. Identify, execute, and sustain continuous improvement initiatives across Service and FCOE operations .

Posted 10/19/2026full-timeUnited StatesMid-LevelSenior💰 $98,500 - $172,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational improvement and process optimization, utilizing methodologies such as Lean, Six Sigma, and Kaizen. Proficient in data analytics and process mapping tools to drive efficiency and enhance service delivery.

Highest-signal resume keywords

Operational ImprovementProcess MappingLean MethodologyData AnalyticsProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process MappingWorkflow AnalysisValue Stream MappingRoot-Cause AnalysisQuantitative AssessmentsKPI MonitoringCost-Benefit AnalysisChange ManagementContinuous ImprovementDigital Transformation

Soft Skills

CollaborationInfluencing StakeholdersAttention to DetailConflict ResolutionCommunication Skills

Tools & Technologies

VisioLucidMiroSmartsheetPower BIMicrosoft Office SuiteJIRAReporting ToolsAutomation ToolsData Analytics Tools

Industry Keywords

Service DeliveryOperational MetricsBusiness AnalysisFulfillmentProcess Optimization

About the role

Key responsibilities & impact

Identify, execute, and sustain continuous improvement initiatives across Service and FCOE operations
Conduct process assessments to identify inefficiencies, bottlenecks, risks, and improvement opportunities
Perform time-motion studies, workflow observations, and quantitative assessments
Create current-state and future-state process maps
Recommend and implement improvements to lower operating expenses, increase throughput, reduce defects, and improve cost-to-serve metrics
Lead business cases including cost-benefit analyses, effort estimates, alternatives, and risk assessments
Lead cross-functional improvement initiatives with Operations, Technology, Product, PMO, BPC, and Reporting
Track initiative progress, risks, escalations, dependencies, and results
Develop reusable standards, playbooks, and toolkits
Use data analytics, reporting tools, and root-cause analysis to diagnose performance issues and validate impact
Partner with technology teams on automation, AI, agentic AI, and emerging operational tools
Define, collect, and monitor KPIs and operational metrics
Maintain documentation and partner with reporting teams to create dashboards and decision-support artifacts
Gather requirements, validate process changes, and execute improvement plans across departments
Lead change management through communications, training documentation, SOP updates, and adoption support
Advise senior stakeholders and leaders with structured updates on progress, challenges, risks, and outcomes

Requirements

What you’ll need

Minimum Bachelor’s degree, or equivalent required
Bachelor’s or Master’s degree in Business Administration, Operations Management, Industrial Engineering, Analytics, or related field preferred
5+ years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization roles
Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis
Proficiency with process, mapping, and visualization tools such as Visio, Lucid, Miro, and Smartsheet
Experience with Lean, Six Sigma, and Kaizen methodologies
Experience supporting digital transformation or automation initiatives
Strong analytical skills and ability to translate data into insights and recommendations
Ability to collaborate across functions and influence stakeholders
Ability to manage multiple projects simultaneously with strong attention to detail
Proficiency with Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, and Outlook
Experience with project management software such as Smartsheet and JIRA
Experience with reporting and analytics tools such as Power BI or equivalent
Familiarity with enterprise systems, data analytics tools, AI, and automation tools
Solid understanding of business operations, strategic planning, and financial modeling
Excellent written and verbal communication skills
Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments
Skilled in designing and improving workflows using Lean or Six Sigma methodologies
Up to 10% domestic travel annually
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Hybrid work arrangement (8 days/month)
Up to 10% domestic travel annually