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Commercial Process Manager
Wolters Kluwer. Assess current-state commercial processes, data and systems across divisions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Revenue Operations and Commercial Processes, with a strong focus on designing and standardizing data structures and improving process efficiency. Proficient in translating business needs into functional requirements and facilitating collaboration across diverse teams.
Highest-signal resume keywords
Revenue Operations ExperienceSalesforce ProficiencyCommercial Process DesignData Migration ExperienceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisData StructuresFunctional RequirementsUser StoriesAcceptance CriteriaProcess DesignData QualitySystem IntegrationPost-Merger IntegrationCRM Transformation
Soft Skills
Facilitation SkillsDocumentation SkillsStakeholder ManagementCollaboration
Tools & Technologies
SalesforceCRM Platforms
Certifications & Qualifications
Salesforce Certifications
Industry Keywords
B2B EnvironmentCommercial TransformationEnterprise CRMMulti-Business Environment
About the role
Key responsibilities & impact- Assess current-state commercial processes, data and systems across divisions
- Define and standardise target-state processes and essential commercial data structures, including account, opportunity and forecast hierarchies
- Clarify systems of record, data ownership, handoffs and business rules
- Translate business needs into functional requirements, user stories, acceptance criteria and implementation-ready documentation
- Facilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology and delivery partners
- Support solution design, data migration, testing, UAT, cutover and transition to users
- Drive improvements in process efficiency, cycle times, user experience, process adoption, data quality and reduction of exceptions and manual workarounds
Requirements
What you’ll need- 5–10 years of experience in Revenue Operations, Commercial Operations, Business Analysis, CRM transformation or sales technology
- Experience designing commercial processes and data structures in a complex, multi-business environment
- Practical experience with Salesforce or a comparable CRM platform; Salesforce experience strongly preferred
- Good understanding of account, contact, opportunity, pipeline, forecast and ownership data
- Ability to translate business requirements into clear functional designs implementable by Technology teams
- Experience working with distributed stakeholders and external delivery partners
- Strong analytical, facilitation and documentation skills
- Experience in post-merger integration, commercial transformation or enterprise CRM programmes preferred
- Experience with data migration, master data, data quality or system integration preferred
- Consulting, systems integration or technology-enabled transformation experience preferred
- Experience in an international B2B environment preferred
- Salesforce certifications are a plus
Benefits
Comp & perks- Hybrid work arrangement (8 days/month)
- In-person interviews as part of the hiring process