Customer Service Operations Associate

Wolters Kluwer

. Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries .

Posted 10/26/2026full-timeUnited StatesJuniorMid-Level💰 $35,000 - $58,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing a high volume of applications and renewals. Effectively communicates with government agencies and internal teams to ensure timely processing and resolution of licensing barriers.

Highest-signal resume keywords

Data Entry ExperienceLicensing ExperienceMicrosoft Office Suite ProficiencyAdobe PDF ProficiencyInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryLicensingApplication PreparationFiling Process DocumentationAttention to Detail

Soft Skills

Interpersonal SkillsTime ManagementOrganization SkillsCustomer Centric FocusTact and Discretion

Tools & Technologies

Windows-Based EnvironmentMicrosoft Office SuiteAdobe PDF

Industry Keywords

LicensureFiling OrdersCustomer SuccessCollaborative Team Environment

About the role

Key responsibilities & impact

Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
Submit 50-100 applications per week, varying based on complexity of filings
Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of pending filing orders and resolve barriers to licensure
Document changes to the filing process in the internal database by relaying changes to onboarding and/or research teams
Operate efficiently within an internal collaborative team environment
Perform other duties as assigned

Requirements

What you’ll need

Minimum Bachelor's degree, or equivalent experience
1-2 years of data entry and/or licensing experience is preferred
Exceptional interpersonal skills to communicate with government agencies and colleagues
Use of considerable tact and discretion when dealing with sensitive data
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Superb time management skills
Ability to maintain a customer centric focus and work ethic at all times
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Hybrid work arrangement (8 days/month remote type)