Customer Service Representative

Wolters Kluwer

. Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.

Posted 11/3/2026full-timeAustin • Texas • United StatesJunior💰 $29,200 - $48,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inquiries and resolving issues while adhering to compliance and quality standards. Proficient in onboarding clients and maintaining accurate records, with a focus on critical thinking and problem-solving.

Highest-signal resume keywords

Customer Service ManagementProblem-Solving SkillsAttention To DetailOrganizational SkillsCompliance Standards Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionAnnual Report Submission ManagementDatabase ManagementDocument ManagementQuality Assurance Standards

Soft Skills

Effective CommunicationTeam CollaborationTime ManagementMulti-TaskingPositive Attitude

Tools & Technologies

Proprietary Database SoftwareCustomer Relationship Management Software

Industry Keywords

Registered Agent ServicesClient OnboardingCompliance ProcessCustomer SatisfactionReporting Issues

About the role

Key responsibilities & impact

Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.
Resolve moderately complex customer issues and complaints.
Manage the annual report submission process using RASi’s proprietary database and worksite.
Follow up on reporting issues, obtaining required client data, signatures, and supporting documents.
Manage onboarding of Annual Report Services clients.
Communicate with other RASi teams regarding delays, issues, or other blocks in the compliance process.
Document and escalate unresolved issues as needed.
Update and maintain customer records.
Conduct follow-ups to ensure customer satisfaction.
Adhere to compliance and quality standards.
Work onsite at the closest office eight days per month within 50 miles.

Requirements

What you’ll need

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
1 yr+ minimum in a role with similar skills/responsibilities plus 1 yr+ similar background/industry.
Must be a positive team player and be able to effectively communicate with colleagues and clients.
Ability to multi-task, accept directions well, possess strong attention to detail, and manage time wisely.
Strong critical thinking and problem-solving skills.
Effective organizational and time-management skills.
Good understanding of multiple product/service features.
Computer literacy and ability to learn new software with ease.
Knowledge of quality assurance standards.
Preferred shift availability of 9a-6p CST, flexible.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Bonus eligibility
Hybrid work arrangement: eight days a month in the closest office within 50 miles
Flexible preferred shift hours