Customer Service Technical Associate – Application Technical Support

Wolters Kluwer

. Resolve customer questions through phone, chat, and email for system or product issues .

Posted 9/17/2026full-timeWichita • Kansas • United StatesJuniorMid-Level💰 $30,800 - $56,525 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer technical support, including issue resolution and case ownership, while maintaining confidentiality of customer data. Proficient in technology testing and familiar with various networking and database technologies.

Highest-signal resume keywords

Customer Technical Support ExperienceSQL ScriptingSalesForce.comMCITP CertificationNetworking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ScriptingWindows Registry ManagementApplication Permission KeysTechnology TestingNetworkingInternet ServicesClient ServerAdvanced Desktop Computing SkillsMobile Computing SkillsInternet Browsing Knowledge

Soft Skills

Effective Resolution of Customer ComplaintsOwnership of Customer CasesFlexibility in Schedule

Tools & Technologies

SalesForce.comCitrixCustomer Relationship Database

Certifications & Qualifications

MCITPMCSECCANetwork+Server+A+ Technical Certification

Industry Keywords

Help DeskCustomer SupportProcess ImprovementProduct TestingConfidential Data Management

Tech Stack

Tools & technologies

CitrixSFDCSQL

About the role

Key responsibilities & impact

Resolve customer questions through phone, chat, and email for system or product issues
Take ownership of customer cases from beginning to end
Identify, resolve, and escalate issues when necessary
Document customer interactions in the customer relationship database
Participate in projects and process improvement initiatives
Provide general reports to management as requested
Participate in product testing and review as required
Secure and keep confidential product and customer data
Perform other duties as assigned by the supervisor

Requirements

What you’ll need

Associate’s Degree in MIS, Computer Science, or Information Technology OR equivalent work experience
Experience working in a help desk or customer technical support environment
Experience working with computer networks and internet software
Experience with technology testing, Citrix, networking, internet services, client server, SQL scripting, and database tables
Experience with Windows registry and application permission keys
Use of SalesForce.com
Advanced desktop and mobile computing skills
Working knowledge of internet browsing and searching
Ability to diffuse and provide effective resolution to customer complaints
Flexible schedule, including some scheduled evening hours and Saturday hours during peak season
MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification preferred
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave