Customer Success Associate, Business Licensing

Wolters Kluwer

. Manage a portfolio of approximately 5 to 150 clients .

Posted 10/8/2026full-timeUnited StatesJuniorMid-Level💰 $34,300 - $57,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and communication skills, with a focus on customer service, compliance, and project coordination. Proficient in managing multiple priorities while ensuring accuracy and quality in client documentation and licensing activities.

Highest-signal resume keywords

Client Relationship ManagementCustomer ServiceProject CoordinationCompliance ManagementMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementLicensingComplianceProject ManagementProblem-Solving

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementCollaboration SkillsAttention to Detail

Tools & Technologies

Microsoft Office SuiteAdobe Acrobat

Industry Keywords

Customer ServiceClient InquiriesUpsellingCross-SellingRegulatory Environment

About the role

Key responsibilities & impact

Manage a portfolio of approximately 5 to 150 clients
Build, maintain, and strengthen client relationships through proactive communication and ongoing support
Serve as the primary point of contact for client inquiries, requests, and escalations
Receive and coordinate new orders and project requests with internal teams
Provide updates and guidance regarding renewals, pending projects, and licensing activities
Manage approximately 50–75+ inbound emails per day
Schedule and lead client meetings about project status, priorities, and business needs
Ensure accuracy and integrity of client records, licensing information, and documentation
Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove compliance barriers
Identify opportunities to expand services and support business growth through upselling and cross-selling
Manage multiple priorities and deadlines in a collaborative, team-oriented environment
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree preferred, or an equivalent combination of education and relevant experience
1 to 2 years of customer service, account management, licensing, compliance, or related experience required
Exceptional interpersonal and relationship-building skills
Strong customer service mindset
Ability to handle sensitive information with professionalism, discretion, and sound judgment
Adaptability and willingness to learn in a dynamic regulatory and compliance environment
Strong organizational, time management, and project coordination skills
Ability to work independently while balancing multiple priorities in a fast-paced environment
Excellent written and verbal communication skills
High attention to detail with a strong focus on accuracy and quality
Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications
Proven problem-solving skills
Strong collaboration skills and ability to work effectively across departments and teams
Ability to identify client needs and recommend appropriate solutions and services

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Hybrid work arrangement (8 days/month)