Customer Success Manager – Technical Operations

Wolters Kluwer

. Own customer projects from kick-off through go-live and stabilization.

Posted 11/9/2026full-timeTours • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software project management and technical customer success, with strong SQL skills for data extraction and validation. Capable of managing customer relationships, ensuring satisfaction, and driving adoption in B2B SaaS environments.

Highest-signal resume keywords

Software Project ManagementTechnical Customer SuccessSQL SkillsB2B SaaS ExperienceERP Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ValidationProject PlanningBusiness AnalysisIntegrationAccounts Receivable ManagementAnomaly AnalysisData Flows UnderstandingAPI ProtocolsFTP Protocols

Soft Skills

Customer FocusAnalytical MindsetAttention to DetailOrganizational SkillsCommunication Skills

Tools & Technologies

Windows ServerSQL ServerAccounting SoftwareERP Systems

Industry Keywords

B2B SaaSCustomer EngagementRetention InitiativesOperational ProjectsConnector Improvements

Tech Stack

Tools & technologies

ERPFluxSQL

About the role

Key responsibilities & impact

Own customer projects from kick-off through go-live and stabilization.
Define project phases, milestones, responsibilities, dependencies, and deliverables.
Build and maintain a realistic project plan and track action items.
Lead business discovery, functional scoping, and data validation workshops.
Understand the customer’s organization, accounts-receivable management processes, and objectives.
Tailor customer support, training, and adoption plans to the customer’s context.
Ensure buy-in from key users and accelerate time to value.
Read, analyze, and adapt SQL queries used for data extraction and validation.
Contribute to advanced investigations and resolve complex integration-related incidents.
Support customers after go-live to expand usage and increase self-sufficiency.
Monitor customer engagement, adoption, and satisfaction.
Identify disengagement or churn risks and develop action plans.
Manage sensitive situations and escalations.
Represent the customer’s voice internally and contribute to retention initiatives.
Identify opportunities for standardization and automation.
Contribute to Operations projects and connector improvements.
Share expertise and support the team’s skills development.

Requirements

What you’ll need

Higher education, ideally at bachelor’s or master’s level, in a technical, IT, business, finance, or related field.
Proven experience in software project management, technical Customer Success, integration, functional ERP consulting, Business Analysis, or Technical Account Management.
Experience in a B2B SaaS environment is a plus.
Experience with accounting tools or ERP systems is highly valued.
Technical knowledge of FTP and API protocols, as well as Windows Server and SQL Server environments.
Strong SQL skills: reading, understanding, and adapting queries; joins; filters; aggregations; consistency checks; and anomaly analysis.
Understanding of data flows, connectors, APIs, and web services.
Experience with accounting software or ERP systems is preferred, along with a good understanding of accounts receivable, invoices, payments, cash application, and aging reports.
Good understanding of B2B SaaS environments.
Strong customer focus, excellent verbal and written communication skills, analytical mindset, technical curiosity, attention to detail, autonomy, organizational skills, and the ability to manage multiple projects simultaneously.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Benefits

Comp & perks

Hybrid work arrangement (8 days per month)
In-person interviews as part of the hiring process