Lead CX/UX Designer

Wolters Kluwer

. Independently lead research and design for a complex product area or initiative across connected workflows .

Posted 10/14/2026full-timeCoppell • Texas • United StatesSenior💰 $107,500 - $188,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading research and design for complex products, utilizing AI and code-based tools to create interactive prototypes and evolve design patterns. Capable of aligning stakeholders and defining success measures through evidence-based recommendations and customer feedback.

Highest-signal resume keywords

Research LeadershipInformation ArchitectureInteractive PrototypingUsability StudiesStakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research MethodsUsability TestingPrototypingInformation ArchitectureInterface DesignDesign PatternsCustomer ResearchProblem FramingData EvaluationAccessibility Standards

Soft Skills

MentoringCoachingInfluencingCollaborationCommunication

Tools & Technologies

AI ToolsCode-Based ToolsPrototyping ToolsUX Tools

Industry Keywords

User ExperienceComplex WorkflowsCustomer FeedbackDesign StandardsProduct Usage

About the role

Key responsibilities & impact

Independently lead research and design for a complex product area or initiative across connected workflows
Plan and conduct customer research to identify unmet needs, challenge assumptions, and define problems to solve
Partner with UX researchers when specialist expertise is needed while retaining research ownership
Shape priorities with Product and Engineering using customer evidence, business goals, and technical constraints
Develop concepts and testable prototypes to explore future experiences and inform roadmap decisions
Carry solutions into detailed interaction and visual design
Work closely with Engineering through implementation and resolve experience gaps
Use AI and code-based tools to accelerate research and prototyping, verify outputs, and model accountable use
Evolve design patterns and partner with Principal designers on shared standards and broader experience direction
Define and track success measures using product usage and customer feedback
Mentor UX colleagues, lead critiques, and build stakeholder alignment through evidence-based recommendations

Requirements

What you’ll need

Experience independently leading research and design for complex products, with a portfolio connecting problem framing and design decisions to measurable outcomes
Strong skills in planning and conducting interviews, workflow observation, and usability studies
Ability to select appropriate research methods, synthesize findings, and recognize limits of evidence
Deep expertise in information architecture, complex workflows, and detailed interface design
Experience building realistic interactive prototypes using UX, AI, and code-based tools
Judgment to choose appropriate prototyping approaches and verify results
Ability to turn ambiguous needs into clear problem definitions and influence priorities with Product and Engineering
Experience evolving reusable design patterns and ensuring accessibility standards
Ability to align stakeholders, resolve tradeoffs, and coach designers
Experience defining success measures and using research and product data to evaluate results after release
Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Bonus eligibility