Manager, Customer Success – Service of Process

Wolters Kluwer

. Perform activities across the quote-to-order fulfillment lifecycle, including assisting with price quotes, drafting Statements of Work, researching customer project history, and project-managing key engagements .

Posted 11/7/2026full-timeUnited StatesMid-LevelSenior💰 $89,600 - $157,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, project management, and process improvement within AI-powered solutions. Proven ability to lead teams, drive customer success, and implement effective onboarding and support strategies.

Highest-signal resume keywords

Customer Relationship ManagementProject ManagementProcess ImprovementTeam LeadershipAI Solutions Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quote-To-Order FulfillmentStatements Of Work DraftingProcess StructuringWorkflow TranslationKPI MonitoringCustomer OnboardingImplementation StrategiesProfessional Services ExperienceManaged Services ExperienceNew Product Launch Leadership

Soft Skills

CoachingDevelopmentCommunicationProblem-SolvingAdaptability

Industry Keywords

Customer SuccessClient ServiceAccount ManagementOperational PerformanceCustomer SatisfactionAI-Powered SolutionsIndustry TrendsService EnhancementsProcess RequirementsBusiness Outcomes

About the role

Key responsibilities & impact

Perform activities across the quote-to-order fulfillment lifecycle, including assisting with price quotes, drafting Statements of Work, researching customer project history, and project-managing key engagements
Serve as the primary customer relationship owner for assigned customers
Drive adoption, utilization, and long-term value realization of AI-powered extraction solutions
Provide leadership, coaching, and development to the AI Solutions Consultant
Establish success criteria, desired business outcomes, and customer success strategies
Oversee customer onboarding, implementation, adoption, and support activities
Monitor customer health, satisfaction, solution utilization, operational performance, and KPIs
Represent customer needs, feedback, and enhancement opportunities across Product, Operations, Support, Sales, and other teams
Maintain knowledge of Wolters Kluwer AI solutions, customer workflows, industry trends, and best practices
Represent Wolters Kluwer in customer interactions and identify process improvements, service enhancements, and expanded customer value

Requirements

What you’ll need

5-7 years post-secondary education in a related field or equivalent related work experience
At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support)
Standard operating procedures/processes improvement experience
Experience structuring and documenting processes
Know how to translate processes into actionable workflows
Understand how to identify process requirements and expected outcomes
Experience building a new team, establishing new processes, and implementing new workflows
Experience in professional services and/or with managed services
Experience working closely with consultants and engineers
Experience leading teams through new product/service launches
Ability to operate effectively without an established playbook
Ability to work a hybrid schedule from the Dallas, TX office, coming to the office on Tuesday, Wednesday, and Thursday

Benefits

Comp & perks

Growth potential opportunities
Professional development
Engaging small team environment
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Bonus eligibility