Manager, Fulfillment

Wolters Kluwer

. Lead, coach, and develop a team of fulfillment professionals responsible for high-volume Service of Process and compliance workflows .

Posted 9/17/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $60,700 - $106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading high-volume operational teams, ensuring compliance with service-level expectations, and implementing process improvements for efficiency and quality. Strong focus on coaching, accountability, and maintaining operational accuracy in a fast-paced environment.

Highest-signal resume keywords

Team LeadershipProcess ImprovementService of Process ExperienceCompliance ManagementQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementDocument ProcessingReconciliationData EntryQuality ControlWorkflow ManagementEntity SelectionVendor ManagementProblem SolvingDecision Making

Soft Skills

CoachingOrganizational SkillsAttention to DetailCommunication SkillsCustomer Focus

Industry Keywords

Legal DocumentsComplianceCustomer ServiceFulfillmentHigh-Volume EnvironmentService-Level ExpectationsDocument ImagingRegistered-Agent OperationsSOP SupportCentralized Services

About the role

Key responsibilities & impact

Lead, coach, and develop a team of fulfillment professionals responsible for high-volume Service of Process and compliance workflows
Establish expectations for productivity, quality, accuracy, service levels, and customer experience
Monitor performance and provide feedback, coaching, and support
Manage staffing, workload distribution, priorities, and capacity
Manage daily intake and receipt of legal documents and Service of Process
Ensure work is received, processed, scanned, reconciled, routed, and delivered accurately and on time
Monitor scanning quality, workflow, service commitments, and turnaround times
Provide hands-on operational support when needed
Maintain operational accuracy and quality; identify risks, recurring issues, and improvement opportunities
Verify end-of-day totals and reconcile incoming, completed, and outgoing work
Resolve discrepancies with SOP Support and Reconciliation teams
Implement corrective actions and ensure operating controls, procedures, and compliance requirements are followed
Manage interactions with process servers and serve as an escalation point
Partner with Service, Sales, Product, Technology, Compliance, SOP Support, Reconciliation, and Offshore Operations
Analyze trends and implement process improvements for efficiency, quality, scalability, and customer satisfaction
Oversee the Centralized Entity Selection Team, including data entry and rejected Service of Process review
Oversee vendor-work reviews, entity selection verification, rejection correspondence, and rejection trends
Identify root causes and improve entity-selection accuracy

Requirements

What you’ll need

Experience leading a team in a high-volume operational, fulfillment, customer service, processing, or compliance environment
Demonstrated ability to coach, develop, and hold team members accountable for performance and quality
Strong organizational and workload-management skills
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Experience working with established processes, procedures, operating controls, and service-level expectations
Strong problem-solving and decision-making skills
Ability to identify operational issues, determine root causes, and implement effective solutions
Strong written and verbal communication skills
Ability to work effectively with internal teams and external partners
Customer-focused mindset with an understanding of accurate and timely service delivery
Comfort working in a fast-paced, high-volume environment where priorities may change throughout the day
Service of Process or registered-agent experience
Legal, compliance, corporate services, or document-processing experience
Experience working with legal documents or highly regulated/controlled workflows
Experience with reconciliation, quality assurance, data-entry operations, or document imaging/scanning
Experience managing vendor relationships or vendor performance
Experience leading process improvement initiatives
Experience managing centralized or shared-services teams
Experience with entity selection, rejection management, or registered-agent operations is particularly valuable

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Bonus eligibility
Professional development
Growth potential opportunities
Engaging team environment