Sales Program Manager

Wolters Kluwer

. Lead complex order fulfillment processes to ensure customer satisfaction .

Posted 10/14/2026full-timeWaltham • Massachusetts • United StatesMid-LevelSenior💰 $107,500 - $188,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex order fulfillment processes, optimizing logistics, and managing inventory control. Proven ability to develop demand planning schedules and implement quality assurance programs while collaborating with cross-functional teams and vendors.

Highest-signal resume keywords

Order Fulfillment ManagementLogistics OptimizationInventory ManagementProcurement NegotiationERP/CRM Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand PlanningProduction SchedulingQuality Assurance ImplementationOperational Documentation ManagementAnalytical SkillsProblem-Solving SkillsWarehouse Operations OptimizationCross-Functional Program LeadershipStakeholder ManagementComplex Project Management

Soft Skills

Influencing LeadershipCollaborationCommunication

Industry Keywords

Supply ChainOperationsLogisticsSales OperationsRevenue OperationsProgram Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead complex order fulfillment processes to ensure customer satisfaction
Optimize inbound and outbound logistics to maximize efficiency
Manage inventory control and optimization initiatives
Ensure effective warehousing operations, including space utilization
Develop detailed demand planning and production schedules
Oversee procurement processes and negotiate favorable terms
Implement and sustain advanced quality assurance programs
Manage production schedules and release operations
Audit and maintain comprehensive operational documentation
Collaborate with third-party vendors for seamless operational integration
Advise management and recommend best practices to improve products, processes, or services
Lead complex problem-solving and cross-departmental projects
Influence stakeholders and drive achievement of project objectives

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering, or a related field
5+ years of experience in Sales Operations, Revenue Operations, Supply Chain, Operations, or Program Management
Proven experience leading cross-functional programs and driving operational improvements
Experience with order fulfillment, logistics, inventory management, demand planning, procurement, or production planning
Strong analytical, stakeholder management, and problem-solving skills
Ability to influence leadership, manage complex projects independently, and drive business outcomes
Experience working with ERP/CRM systems
Experience collaborating with vendors and cross-functional teams
Expertise in complex order fulfillment
Advanced logistical optimization skills
Proficiency in complex inventory systems
Warehouse space utilization and operations optimization skills
Ability to develop and execute detailed planning schedules
Procurement negotiation and management skills
Ability to implement and monitor advanced quality standards
Proficiency in auditing and managing detailed operational records

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Bonus eligibility