Senior Account & Relationship Executive

Wolters Kluwer

. Develop and execute commercial account plans for assigned customers .

Posted 10/15/2026full-timeTexas • United StatesSenior💰 $89,600 - $157,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and execute commercial account plans for assigned customers
Establish renewal, retention, and expansion objectives for each account
Own renewal timelines, commercial strategy, forecasts, negotiations, contract execution, and close
Develop pricing, term, packaging, and multiyear strategies
Own expansion pipeline, opportunity strategy, commercial execution, and close
Position WK ELM capabilities across Passport, TyMetrix 360°, LegalVIEW BillAnalyzer, Legal Collaborator, AI, and related offerings
Lead discovery and develop business cases and value propositions with cross-functional partners
Build relationships with General Counsel, Legal Operations leaders, executive sponsors, economic buyers, Procurement, and other senior stakeholders
Lead strategic commercial discussions and partner on Quarterly Business Reviews and Executive Business Reviews
Maintain accurate renewal and expansion forecasts, pipeline, close plans, and mutual action plans
Identify revenue risks, competitive threats, and growth opportunities
Coordinate with Customer Success, Technical Account Management, Support, Product, Professional Services, Solution Consulting, Finance, Legal, Marketing, and leadership
Influence outcomes across teams without direct authority
Deliver account updates, risk assessments, and recommended actions in forecast and executive reviews

Requirements

What you’ll need

7+ years of progressive experience in Account Management, Sales, Customer Success, Enterprise Software, or a related customer-facing discipline
5+ years managing strategic, complex, or enterprise customer relationships
Demonstrated experience owning renewals, expansion opportunities, pricing, and commercial negotiations
Proven ability to retain and grow complex enterprise customer relationships
Experience developing and executing strategic account plans
Experience managing complex procurement, legal, and contracting cycles
Experience building business cases and value propositions for enterprise software investments
Experience forecasting recurring revenue and managing renewal and expansion pipeline
Demonstrated ability to engage credibly with senior executives, economic buyers, and functional leaders
Experience identifying and addressing competitive threats and account risk
Strong negotiation, executive communication, presentation, and relationship-management skills
Strong operational discipline and experience using CRM systems and structured sales methodologies
Experience leading cross-functional teams in a SaaS or enterprise software environment
Proven ability to influence senior stakeholders and internal teams without direct authority
Preferred: experience in Legal Operations, Legal Technology, Enterprise Legal Management, eBilling, Matter Management, CLM, ERP, Procurement, or Financial Systems
Preferred: experience supporting Fortune 1000 or similarly complex global enterprise customers
Preferred: familiarity with corporate legal department operations
Preferred: experience selling or expanding enterprise SaaS platforms, data, analytics, AI, or professional services
Preferred: experience managing competitive displacement, account defense, or complex renewal situations
Preferred: experience working in highly regulated industries or complex global stakeholder environments
Preferred: experience partnering with Customer Success teams on adoption, value realization, customer health, and retention
Preferred: experience working within a highly matrixed global organization

Benefits

Comp & perks

Commission eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave