Senior Account & Relationship Manager

Wolters Kluwer

. Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth potential, strategic value, and renewal timeframe .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $57,400 - $98,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy productivity products and effective account management, with strong communication and negotiation skills to enhance customer relationships and drive product adoption.

Highest-signal resume keywords

Customer Facing ExperienceAccount ManagementCommunication SkillsMicrosoft Office SuitePharmacy Productivity Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProduct ImplementationROI ImprovementNegotiationTime Management

Soft Skills

Communication SkillsPrioritizationAbility to Work Under Pressure

Tools & Technologies

CRM SystemIndustry Based Software Applications

Certifications & Qualifications

High School DiplomaBA/BS Preferred

Industry Keywords

Pharmacy ProductivityCustomer EngagementRenewal ProcessImplementation Support

About the role

Key responsibilities & impact

Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth potential, strategic value, and renewal timeframe
Monitor adoption rates and advise customers on improving application ROI
Collaborate with marketing, support, and training teams to communicate effectively with customers
Develop expertise in Wolters Kluwer pharmacy productivity products and complementary offerings
Gather and create product implementation and usage best practices for customer content, conversations, and presentations
Liaise between product management and customers; understand the product roadmap and escalate critical issues
Facilitate transitions after new implementations or re-implementation
Maintain current assigned-customer information in the CRM system
Collaborate with Sales on new business opportunities across the territory
Maintain reference information on pharmacy productivity accounts
Own Red Accounts and ensure corrective action steps are completed and resolved
Research and lock down renewals involving price increases and negotiate the renewal process
Assist Implementation teams with issues during Standard-account implementations
Perform other duties as assigned by supervisor

Requirements

What you’ll need

High School diploma required or equivalent
BA/BS preferred
Minimum of 4 year's experience in a customer facing position that required a mix of proactive and reactive account management or interaction
Excellent oral and written communication skills
Experience with industry based software applications
Experience working with senior executive level personnel
Proven time management and prioritization skills
Ability to work well under pressure
Intermediate Microsoft Office Suite skills
Up to 5% travel may be required (occasional site visits and tradeshows)
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Commission eligibility