Senior Account & Relationship Manager

Wolters Kluwer

. Proactively identify and prioritize pharmacy productivity accounts based on perceived risk, potential growth, strategic value, and renewal timeframe .

Posted 10/14/2026full-timeRemote • Minnesota • United StatesSenior💰 $57,400 - $98,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy productivity products and effective account management, with strong communication and collaboration skills to enhance customer relationships and drive business growth.

Highest-signal resume keywords

Customer Facing ExperienceAccount ManagementCommunication SkillsMicrosoft Office SuitePharmacy Productivity Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProduct ImplementationROI ImprovementNegotiationTime Management

Soft Skills

Proactive Problem SolvingCollaborationAbility to Work Under Pressure

Tools & Technologies

CRM SystemIndustry Based Software Applications

Industry Keywords

Pharmacy ProductivityCustomer InformationRenewal ProcessSales CollaborationImplementation Support

About the role

Key responsibilities & impact

Proactively identify and prioritize pharmacy productivity accounts based on perceived risk, potential growth, strategic value, and renewal timeframe
Monitor adoption rates of assigned accounts and help customers improve ROI on the application
Collaborate with marketing, support, and training teams to communicate effectively with customers
Develop expertise in Wolters Kluwer pharmacy productivity products and complementary products and services
Gather and create product implementation and usage best practices for customers
Liaise between product management and customers; understand the roadmap and escalate critical product issues
Facilitate transitions following new implementations or re-implementation
Maintain current customer information in the CRM system
Collaborate with Sales to uncover new business opportunities within the territory
Maintain reference information on pharmacy productivity accounts
Own identified Red Accounts and ensure action steps are completed and status is resolved
Research and lock down renewals involving price increases and negotiate the renewal process
Assist Implementation teams with issues arising during implementation of Standard accounts
Perform other duties as assigned by supervisor

Requirements

What you’ll need

High School diploma required or equivalent
BA/BS preferred
Minimum of 4 year's experience in a customer facing position that required a mix of proactive and reactive account management or interaction
Excellent oral and written communication skills
Experience with industry based software applications
Experience working with senior executive level personnel
Proven time management and prioritization skills
Ability to work well under pressure
Intermediate Microsoft Office Suite skills
Up to 5% travel may be required (occasional site visits and tradeshows)
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Commission eligibility