Senior Customer Service Representative

Wolters Kluwer

. Manage multi-jurisdictional search and filing requests .

Posted 9/16/2026full-timeRemote • California • United StatesSenior💰 $34,000 - $57,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing multi-jurisdictional search and filing requests, conducting UCC/lien searches, and providing mentorship to junior associates. Strong focus on customer service excellence and maintaining up-to-date knowledge of industry trends.

Highest-signal resume keywords

UCC/Lien Search ManagementCustomer Relationship Management (CRM)Mentorship and LeadershipCustomer Service OptimizationCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

UCC FilingOrder ProcessingReport PreparationSearch Result ReviewAccount Setup and Maintenance

Soft Skills

MentoringTeam PlayerCustomer Behavior UnderstandingEffective Communication

Tools & Technologies

CRM SoftwareSupport Software

Industry Keywords

Multi-JurisdictionalClient RelationshipsIndustry TrendsCustomer Service Operations

About the role

Key responsibilities & impact

Manage multi-jurisdictional search and filing requests
Manage the entire order process from initial client inquiry through processing, invoicing, and follow-up
Conduct UCC/lien searches and prepare and review reports
Review search results from vendors, correspondents, and jurisdictions
Manage complex customer inquiries and convert inquiries into actionable orders
Provide mentorship and support to junior associates
Build and maintain client relationships through excellent customer service
Oversee accuracy and quality of services and products
File UCC financing statements/amendments and record documents
Assist with client account setup and maintenance
Maintain internal reference materials
Maintain up-to-date knowledge of industry trends and company products

Requirements

What you’ll need

Advanced verbal and written communication skills
Deep understanding of customer behavior and needs
Capable of mentoring junior associates and leading by example
Proficient in advanced use of CRM and other support software
Skilled in optimizing customer service operations
Updated knowledge of relevant industry trends
Positive team player
Ability to effectively communicate with colleagues and clients
Ability to work and thrive in a fast-paced, high-energy environment
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave