Senior Customer Success Specialist – Healthcare

Wolters Kluwer

. Manage strategy and product utilization across the Clinical Decision Support Provider product portfolio .

Posted 10/28/2026full-timeUnited StatesSenior💰 $78,400 - $136,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical decision support product portfolios and optimizing customer outcomes through strategic account management and implementation projects. Proficient in developing presentations, facilitating discussions, and leading multidisciplinary teams to drive product adoption and achieve utilization goals.

Highest-signal resume keywords

Clinical Decision Support (CDS) ProductsSaaS-Based Customer SuccessProject Management SkillsHealthcare Industry KnowledgeCustomer Relationship Management (CRM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Healthcare Provider ExperienceData AnalysisWorkflow DesignImplementation PlanningUtilization ReviewsCross-Sell and Up-Sell StrategiesCommunication Plan ExecutionCustomer Success StrategyROI AnalysisTraining Development

Soft Skills

Excellent Communication SkillsRelationship BuildingConsultative ApproachLeadershipRapport Establishment

Tools & Technologies

Customer Success PlatformsCRMs

Industry Keywords

Healthcare RegulationsPatient OutcomesComplianceCost PressuresMarket DifferentiatorsThought LeadershipExecutive Business ReviewsHealthcare Organization ChallengesStrategic EngagementEnterprise-Level Customer Engagement

About the role

Key responsibilities & impact

Manage strategy and product utilization across the Clinical Decision Support Provider product portfolio
Advise mid-size and major accounts and optimize customer outcomes
Establish and strengthen customer relationships, drive product adoption, and achieve utilization goals
Manage implementation projects and design and execute communication plans
Partner with Sales Major Account Managers to identify and satisfy customer needs and achieve renewals
Build and maintain the health of assigned major accounts
Act as liaison to customer executive leadership for planning, execution, implementation, and utilization
Complete Executive Business Reviews covering progress, ROI, and future opportunities
Develop presentations and facilitate discussions with key stakeholders
Design workflows, trainings, and deployment plans
Lead comprehensive customer project plans and coordinate multidisciplinary teams
Assess internal resource needs and monitor implementation risks
Direct Customer Success Specialists in supporting implementation activities
Analyze utilization patterns and conduct utilization reviews
Make data-driven recommendations and re-engineer workflows when necessary
Partner with marketing on lifecycle communications and thought leadership campaigns
Identify cross-sell and up-sell opportunities
Track and document project plans, status, and progress
Respond to customer questions and coordinate resources to meet customer needs

Requirements

What you’ll need

Bachelor’s degree required; Business Health Administration preferred
3+ years direct clinical healthcare provider experience
2+ years of experience in SaaS-based customer success, account management, or a related role, focused on strategic or enterprise-level customer engagement and value realization
In-depth knowledge of clinical decision support (CDS) products, competition, and market differentiators
Understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows
Awareness of healthcare organization challenges, including patient outcomes, compliance, and cost pressures
Must remain current on industry trends, regulatory changes, and innovations
Must act as a thought leader by sharing insights, whitepapers, and case studies with major accounts
Excellent project management skills
Familiarity with customer success platforms and CRMs
Data-oriented, consultative approach to promote product utilization
Proven ability to quickly establish rapport with personnel up to and including C-suite executives
Excellent presentation, oral, and written communication skills
Travel approximately 30–40%

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave