Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Wolters Kluwer

. Lead, design, and execute complex user research studies to identify opportunities to drive business value and improve user experience .

Posted 9/23/2026full-timeSacramento • California • United StatesSenior💰 $94,200 - $164,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex user research studies, synthesizing qualitative and quantitative data, and effectively communicating insights to influence product and business strategies. Proficient in collaborating with cross-functional teams to translate research findings into actionable design and product roadmaps.

Highest-signal resume keywords

User Research LeadershipQualitative And Quantitative Data AnalysisResearch Report PreparationAI And Agentic Technologies KnowledgeB2B Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchData AnalysisResearch MethodologiesUser Personas CreationJourney MappingResearch ReportingMixed MethodologiesUser Interaction Patterns EvaluationResearch ScopingUX Certification

Soft Skills

CollaborationInfluencing StakeholdersCommunication SkillsPersuasive Presentation

Tools & Technologies

Great QuestionUserZoomPendoAnalytics Tools

Certifications & Qualifications

Advanced UX CertificationMaster's Degree Preferred

Industry Keywords

Digital SolutionsEnterprise SolutionsTax And Accounting SolutionsCustomer Workflows

About the role

Key responsibilities & impact

Lead, design, and execute complex user research studies to identify opportunities to drive business value and improve user experience
Merge qualitative and quantitative data via mixed methodologies
Present research insights to senior stakeholders and executive leadership to influence product and business decisions
Synthesize and communicate research findings through executive summaries, workshops, and actionable recommendations
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps
Document insights and artifacts in a central repository
Lead the creation and evolution of user personas/archetypes and journey maps
Collaborate with Research Operations to use standardized research materials, frameworks, and processes
Champion emerging industry trends, tools, and methodologies, especially AI and Agentic technologies
Report to the Manager, CX/UX Research

Requirements

What you’ll need

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
5+ years in a User Research role for digital solutions
Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy
Advanced skills in analyzing qualitative and quantitative user data
Ability to prepare sophisticated, clear, and persuasive research reports for various stakeholders, including executives
Expertise in presenting research findings to diverse audiences
Demonstrated ability to influence and collaborate with designers, product managers, engineers, and other disciplines
Strong working knowledge of AI, agentic workflows, and their application in user research and product development
Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions
Advanced UX certification or training when using equivalent relevant experience in place of a bachelor's degree
Master's degree preferred
Experience in a B2B environment working on enterprise solutions preferred
Knowledge of Tax & Accounting solutions and customer workflows preferred
Familiarity with Great Question or UserZoom preferred
Experience collecting and reporting user data from Pendo or other analytics tools preferred
Ability to share a past project demonstrating research scoping and communication of findings during interviews

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Bonus eligibility
Hybrid work arrangement: eight days a month in the closest office within 50 miles