Senior Sales Business Retention Associate

Wolters Kluwer

. Retain and grow revenue within an assigned portfolio of existing customers .

Posted 10/22/2026full-timeCoppell • Texas • United StatesSenior💰 $40,000 - $67,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving revenue growth through effective renewal strategies and upselling opportunities. Proficient in utilizing CRM tools for pipeline management and forecasting while maintaining strong communication skills.

Highest-signal resume keywords

Customer Relationship ManagementConsultative Sales ApproachPipeline ManagementPresentation SkillsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementRevenue GrowthContract NegotiationUpsellingCross-SellingRenewal ForecastingCustomer EngagementProduct UtilizationBusiness SpecificationsFinancial Practices

Soft Skills

Excellent Communication SkillsCollaborationProblem-SolvingProfessional Development

Tools & Technologies

CRM ToolsSalesLogixSalesforce.comOnline Presentation Tools

Industry Keywords

Business-Related DegreeCustomer SuccessAccount ManagementSales PlansIndustry Trends

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Retain and grow revenue within an assigned portfolio of existing customers
Own the renewal lifecycle from early engagement through contract close
Secure research product renewals and deliver annual price increases
Identify upsell, cross-sell, product utilization, and adoption opportunities
Manage renewal cycles beginning approximately 90–120 days before contract expiration
Conduct outbound customer engagement through phone calls, virtual meetings, and targeted outreach
Maintain pipeline management, renewal forecasting, and activity tracking in CRM tools
Identify product gaps and collaborate with product managers on business and functional specifications
Collaborate with management, retention representatives, account executives, and the alliance team on sales plans, presentations, and referrals
Maintain knowledge of Wolters Kluwer products, industry trends, and business and financial practices
Communicate Wolters Kluwer’s competitive advantages to customers
Pursue professional development activities and perform other assigned duties

Requirements

What you’ll need

BS/BA degree in a business-related field or equivalent work experience in a professional sales setting
Minimum of 2 years of experience in a sales, account management, customer success, or customer-facing role
Experience making presentations to prospective or existing clients
Experience using online presentation tools
Experience using a consultative sales approach
Intermediate experience with recent versions of Microsoft operating systems and Office, especially Word and Excel
Excellent English language skills, verbal and written
Experience with CRM tools such as SalesLogix or Salesforce.com
5–10% travel availability
Ability to travel independently and overnight
Ability to travel by air
Ability to obtain a credit card

Benefits

Comp & perks

Commission eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave