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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in SaaS Customer Success and Account Management, with a strong focus on driving renewals and revenue growth through strategic client relationships and data-driven insights. Possesses a deep understanding of HR technology solutions and the challenges faced by HR and L&D leaders.
Highest-signal resume keywords
SaaS Customer SuccessAccount ManagementRevenue GrowthClient Relationship ManagementHR Technology Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal ManagementCross-SellingUpsellingData AnalysisBusiness Reviews
Soft Skills
Excellent CommunicationNegotiation SkillsRelationship BuildingProactive MindsetCollaborative Approach
Tools & Technologies
Customer Health Monitoring Tools
Industry Keywords
B2B SaaSHR TechnologyRecruitingHCMLMS
About the role
Key responsibilities & impact- Proactively identify opportunities within the existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
- Cultivate strong client relationships through strategic conversations aligned with client business objectives
- Serve as the primary customer contact and represent the customer voice to internal teams
- Ensure smooth transitions between Sales and Customer Success
- Conduct business reviews to assess product value realization and develop tailored action plans
- Manage opportunities through the sales cycle from identifying needs to closing renewals and expansions
- Use customer health monitoring tools to identify and mitigate risks
- Maintain knowledge of product offerings, industry trends, and competitive conditions
- Introduce new products and features and communicate their value to customers
- Advocate for customers internally to streamline the customer experience and prevent turnover
- Create feedback loops between customers and product teams to remove barriers to adoption
Requirements
What you’ll need- 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
- Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
- Strong sales acumen
- Excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
- Analytical skills and ability to leverage data to guide client conversations and uncover opportunities
- Proactive and collaborative mindset
- Ability to thrive in a fast-paced environment
- Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions
- Deep understanding of challenges faced by HR, Recruiting, and Employee Development leaders
- Experience coaching or mentoring others
- Recognized exceptional commercial achievements and consistently exceeding targets
- Demonstrated long-term success and growth within previous roles
- Naturally curious and creative approach to problem-solving
Benefits
Comp & perks- Work from anywhere in the United States
- Four-day work week
- Generous PTO
- Paid company shutdown from 12/24 to 1/1
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid new parent leave