Wonderlic

Customer Success Manager

• Proactively identify opportunities within the existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
• Cultivate strong client relationships through strategic conversations aligned with client business objectives
• Serve as the primary customer contact and represent the customer voice to internal teams
• Ensure smooth transitions between Sales and Customer Success
• Conduct business reviews to assess product value realization and develop tailored action plans
• Manage opportunities through the sales cycle from identifying needs to closing renewals and expansions
• Use customer health monitoring tools to identify and mitigate risks
• Maintain knowledge of product offerings, industry trends, and competitive conditions
• Introduce new products and features and communicate their value to customers
• Advocate for customers internally to streamline the customer experience and prevent turnover
• Create feedback loops between customers and product teams to remove barriers to adoption

Senior Customer Success Manager