Customer Support, Field Service Coordinator

Woodgrain

. Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories .

Posted 10/30/2026full-timeWest Des Moines • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship-building skills while effectively coordinating service requests and maintaining accurate service records. Proficient in Microsoft Office applications and capable of managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceService CoordinationMicrosoft Office ProficiencyOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Record ManagementClaims ProcessingOrder ProcessingInvoice ProcessingData Entry

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingSelf-MotivationTeam Collaboration

Tools & Technologies

Company Software Systems

Certifications & Qualifications

Associate Degree Preferred

Industry Keywords

Customer SatisfactionField ServiceWarranty ManagementContinuous ImprovementService Trends

About the role

Key responsibilities & impact

Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories
Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests
Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved
Enter, maintain, and track service records, claims, and customer information within company systems
Process replacement part and service orders required to resolve customer issues
Review acknowledgements, service documentation, and order details for accuracy
Coordinate shipment of replacement materials and maintain supporting service documentation
Process contractor invoices and ensure accurate recordkeeping
Monitor open service items and follow up to ensure timely completion and customer satisfaction
Identify recurring service trends and communicate findings to management
Support continuous improvement initiatives and contribute to a collaborative team environment
Report to the Field Service Manager

Requirements

What you’ll need

Associate degree preferred or equivalent combination of education and experience
Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred
Strong customer service and relationship-building skills
Excellent verbal and written communication abilities
Proficiency with Microsoft Office applications and ability to learn company software systems
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Self-motivated with the ability to work independently and as part of a team
Pre-employment drug screen and background check required

Benefits

Comp & perks

Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)
Competitive compensation and benefits