Woodgrain

Customer Support

• Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories
• Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests
• Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved
• Enter, maintain, and track service records, claims, and customer information within company systems
• Process replacement part and service orders required to resolve customer issues
• Review acknowledgements, service documentation, and order details for accuracy
• Coordinate shipment of replacement materials and maintain supporting service documentation
• Process contractor invoices and ensure accurate recordkeeping
• Monitor open service items and follow up to ensure timely completion and customer satisfaction
• Identify recurring service trends and communicate findings to management
• Support continuous improvement initiatives and contribute to a collaborative team environment
• Report to the Field Service Manager

Explore Customer Support, Field Service Coordinator at Woodgrain. Review requirements and application details.

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Customer Support, Field Service Coordinator