Regional Service Manager

Woodgrain

. Lead, motivate, and manage a remote team of Area Managers and Field Service Representatives within an assigned service territory .

Posted 11/10/2026full-timeRemote • California • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing a remote team of Area Managers and Field Service Representatives, driving sales performance, and ensuring adherence to service standards in a retail environment. Proficient in utilizing Microsoft Office Suite, particularly Excel, to analyze market trends and manage inventory effectively.

Highest-signal resume keywords

Team LeadershipSales ManagementMicrosoft Excel ProficiencyInventory ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementInventory ManagementAnalytical SkillsBasic Math SkillsMicrosoft ExcelMicrosoft Office SuitePOG InterpretationPerformance EvaluationTraining and DevelopmentProblem Resolution

Soft Skills

Oral CommunicationWritten CommunicationMotivational SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft Office SuiteRetail Management SystemsForkliftsWarehouse Equipment

Certifications & Qualifications

Bachelor’s DegreePre-employment Background ScreeningDrug Screening

Industry Keywords

Big Box RetailField Service ManagementService StandardsMarket TrendsRetail Warehouse Environment

About the role

Key responsibilities & impact

Lead, motivate, and manage a remote team of Area Managers and Field Service Representatives within an assigned service territory
Drive sales, manage inventory levels, and affect product presentation in high-volume big-box retail stores
Motivate Area Managers and Store Representatives to provide top-quality service
Travel regularly to stores with service representatives, Area Managers, Big Box Divisional Sales Managers, and Big Box District Managers
Serve as the primary point of contact for Big Box Regional Merchandise Managers
Develop relationships with Big Box District Managers in the territory
Monitor market trends related to pricing and new products and report changes to the National Service Manager
Ensure service initiatives follow written best practices
Visit store locations regularly to verify required service standards
Help schedule and participate in store- and regional-level training
Resolve store service challenges and keep appropriate personnel informed of field problems
Formally evaluate Area Manager performance quarterly
Hire and train Area Managers and assist with hiring Field Service Representatives
Directly supervise 5–7 Area Managers and indirectly supervise 60 Field Service Representatives
Work primarily 40 hours per week, Monday through Friday during the day; overtime based on territory demands
Complete regular overnight travel, typically two to three nights per week

Requirements

What you’ll need

A Bachelor’s degree or technical undergraduate degree required and/or two to four years of management or supervisory experience
Exceptional oral and written communication skills
Intermediate Outlook skills
Ability to drive excellent results by adapting to changing situations while managing FSRs in person and remotely
Basic math, statistical, and analytical skills
Intermediate Excel skills
Ability to read, interpret, and execute written or oral instructions, including safety rules, standard operating and maintenance procedures, and diagrams
Proficiency in Microsoft Office and MS Office Suite
Advanced Excel skills
Ability to read and understand POGs and layouts
Ability to repeatedly lift and/or move up to 60 pounds for long periods
Ability to stand, walk, and use hands to finger, handle, or feel
Regular overnight travel required; expected travel time is 60–70%
Ability to work in a retail warehouse environment with forklifts, moving freight, and other mechanical hazards
Pre-employment background and drug screening required
Fitness for duty test may be required

Benefits

Comp & perks

Medical, dental, and life insurance
Health, dental, and vision insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)
Hotels and meals covered during overnight travel
Mileage reimbursed
Supportive work environment
Lifetime career opportunities