Coordinator – Family Services

Worcester Housing Authority

. Conduct outreach to residents to inform them of the program and available services .

Posted 10/15/2026full-timeWorcester • Massachusetts • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and outreach for low-income and at-risk elders, with a strong focus on developing individual service plans and achieving measurable outcomes. Proficient in maintaining accurate case records and utilizing community resources to support program participants effectively.

Highest-signal resume keywords

Bachelor's Degree In Social WorkCase Management ExperienceKnowledge Of Local Social Service AgenciesBilingual (English/Spanish)Proficient In Microsoft Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individual Service PlansProgram Metrics AnalysisElectronic Case Records ManagementClient Progress MonitoringCommunity Resource Development

Soft Skills

Interpersonal SkillsOrganizational SkillsIndependent JudgmentAbility To Work With Diverse Populations

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Human ServicesLow-Income AssistanceElder Abuse AwarenessAging-In-PlacePublic Housing Environment

About the role

Key responsibilities & impact

Conduct outreach to residents to inform them of the program and available services
Recruit and enroll program participants
Develop individual service plans with participants, identifying needs and measurable goals
Coordinate referrals and provide onsite support services, including assistance with applications and enrollment forms
Meet with clients in person, by phone, and in writing, and monitor participant progress
Develop and maintain a network of community resources and supportive services for elder participants
Create and maintain a directory of available service resources
Arrange education sessions on tenant rights and responsibilities, elder abuse, aging-in-place, and independent living
Act as a liaison between participants and service providers
Collect, track, analyze, and report program metrics and data
Assess participants and maintain accurate, timely electronic case records and notes
Meet objectives specified in the ROSS Grant and HUD Logic Model service goals
Perform similar job-related duties as assigned

Requirements

What you’ll need

Bachelor's degree in social work or related field
Minimum of two years’ experience in human services, or case management of low-income persons
Knowledge of local social service agencies focusing on assistance to low-income/at-risk elders
Ability to work effectively and professionally with diverse populations
Understanding of the issue of poverty and its causes
Proven ability to establish goals and achieve measurable outcomes with clients
Ability to use good, independent judgment, stay organized, and measure and analyze results
Ability to read, write, speak, and understand English well
Bilingual (English/Spanish) strongly preferred
Strong interpersonal and organizational skills; ability to work independently
Adept at using Microsoft Office 365 (Word, Excel, Outlook, Teams) and ability to quickly learn other computer software programs
Valid, insurable driver's license and reliable transportation
Ability to be relied upon to be available for work
Ability to spend prolonged periods sitting at a desk and working on a computer
Ability to spend frequent periods standing and walking, climbing stairs, balancing, stopping, kneeling, crouching, and/or crawling
Ability to occasionally lift, push, or pull up to 20 pounds
Ability to bend, handle materials, tools, or equipment, and reach with hands and/or arms
Ability to work in a public housing environment and in all weather conditions
Ability to occasionally work in environments with sleet, snow, dust, dirt, fumes, odors, gases, chemicals, grass, weeds, pollen, noise, cramped quarters, and high places

Benefits

Comp & perks

Full-time employment
Fully benefited position
Equal employment opportunities and commitment to a diverse and inclusive workplace
Work may be performed with or without reasonable accommodation to a known disability