Property Manager

Worcester Housing Authority

. Oversee multiple WHA developments and a portfolio of approximately 500–600 apartment units .

Posted 9/29/2026full-timeWorcester • Massachusetts • United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in property oversight, ensuring compliance with housing regulations and effective financial management. Proficient in customer service, data analysis, and multi-tasking in a dynamic office environment.

Highest-signal resume keywords

Property Management ExperienceLeadership SkillsPHM CertificationFinancial Management PracticesRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budgeting SkillsData AnalysisFinancial Transaction ReviewLease EnforcementTenant Recertification MonitoringComplex Policy InterpretationApartment InspectionFraud DetectionPerformance ManagementOffice Operations Management

Soft Skills

Exceptional Customer ServiceEffective CommunicationMulti-tasking AbilityJudgment and NegotiationResourcefulness Under Pressure

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

PHM Certification

Industry Keywords

Housing RegulationsLandlord-Tenant RelationsAffordable HousingResident ComplianceProperty Oversight

About the role

Key responsibilities & impact

Oversee multiple WHA developments and a portfolio of approximately 500–600 apartment units
Ensure decent, safe, and affordable housing for WHA residents
Ensure resident and staff compliance with rules and regulations
Supervise employees and provide training and performance management
Manage the day-to-day operations of properties and the office
Interview prospective residents and show apartments
Collect rents and other resident charges
Manage office finances, including reviewing and approving financial transactions and bank deposits
Enforce lease provisions, draft and conduct informal conferences, issue termination notices, attend court hearings, and assist the Legal Department
Monitor tenant recertification and review continued occupancy forms
Inspect apartments and grounds, including night management walks as assigned
Identify, calculate, and process fraud/unreported income
Monitor, review, and approve the write-off process
Inspect vacated units to confirm maintenance completion for turnover
Prepare annual budgets and compile cost estimates and charges
Attend meetings with associations and groups regarding housing and resident needs
Schedule pest control and monitor garbage pickup to maintain sanitary conditions
Complete or approve rent adjustments and address resident discrepancies or concerns
Prepare periodic reports for management
Perform similar job-related duties as assigned

Requirements

What you’ll need

High school diploma (or equivalent) required
College degree preferred
Minimum of five (5) years’ experience in a property management office preferred
Three (3) years’ experience managing staff
Demonstrated leadership skills
PHM certification preferred (or ability to obtain once hired)
Demonstrable understanding of the laws and regulations governing state and federal housing programs, particularly those relating to leases and landlord-tenant relations
Ability to read and interpret complex policies and regulations and communicate them effectively to others
Ability to multi-task, manage priorities independently, and work effectively in a busy office environment
Exceptional customer service skills; ability to respond professionally and courteously to clients and staff at all times
Excellent computer skills, specifically in Word, Excel, and Outlook
Ability to read, write, type, speak, and understand English well
Bilingual (English/Spanish) candidates preferred
Strong analytical skills; ability to create, review, maintain, and analyze data
Basic math and budgeting skills; knowledge of financial management practices
Level-headed and resourceful under pressure; ability to apply good judgment to negotiate and mediate disputes
High level of ethics, values, integrity, confidentiality, and trust
Ability to be relied upon to be available for work

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Pension
Additional retirement savings
Generous paid time off earnings