Customer Service – Administrative Specialist

. Serve as the primary point of contact supporting residential services end-to-end .

Posted 9/26/2026contractRemote • Peru, Chile, Uruguay, Argentina, Mexico, ColombiaMid-LevelSeniorWebsite

Key responsibilities & impact

Serve as the primary point of contact supporting residential services end-to-end
Work closely with the Residential Regional Manager to handle daily requests, issues, and customer escalations
Manage, schedule, and monitor daily and weekly appointments
Ensure field crews are appropriately assigned and floaters are scheduled for time-off coverage
Close out daily work orders
Process client invoices daily
Manage employee time sheets
Coordinate estimates and provide pricing directly to residential clients
Maintain accurate records of customer interactions, transactions, inquiries, and complaints
Identify and recommend process improvements to streamline administrative methods and operational workflows
Assist in resolving customer service or billing challenges with empathy and efficiency

What you’ll need

3–5 years of professional office experience in customer service or administrative roles
Associate degree (2-year degree) required; a Bachelor's degree is a plus
Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries
Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook)
Ability to learn proprietary software programs quickly
Strong problem-solving, multitasking, and organizational skills with strict attention to detail
Results-oriented mindset with the ability to adapt and resolve challenges at a moment’s notice
Fluent English and Spanish proficiency (written and spoken) is mandatory
Must be based in Latin America

Comp & perks

Compensation in USD
Fully remote work within Latin America with flexible time schedules
Career growth with international clients and dynamic projects
Long-term independent contractor agreement (no paid time off, health insurance, or other additional benefits)