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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and verbal communication skills in Portuguese, with a proactive and organized approach to customer service via WhatsApp and Instagram. Capable of guiding prospective students through the enrollment process while promoting online courses effectively.
Highest-signal resume keywords
Strong Written Communication SkillsStrong Verbal Communication SkillsCustomer Service ExperienceWhatsApp Customer ServiceInstagram Customer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PatienceCourtesyProactive ApproachOrganizational SkillsAdaptability
Tools & Technologies
WhatsAppInstagram
Industry Keywords
Customer ServiceEnrollment ProcessOnline CoursesStudent SupportCourse Promotion
About the role
Key responsibilities & impact- Assist students and prospective students via WhatsApp and Instagram
- Respond to incoming messages with courtesy and clarity
- Answer questions about the courses using information provided by the company
- Guide prospective students through the enrollment process and send the relevant links
- Promote online courses to students who have already attended in-person classes
- Follow up with prospective students to support enrollment conversion
- Keep messages and pending requests organized
- Learn about the courses and the company’s customer service procedures
Requirements
What you’ll need- Strong written and verbal communication skills in Portuguese
- Comfortable using WhatsApp and Instagram for customer service
- Patience and courtesy when answering questions and guiding students
- Proactive and organized approach to following up on conversations
- Adaptability and willingness to learn about the courses and company procedures
- Punctuality, responsibility, and commitment to the agreed schedule
- Availability to work 4 hours per day, totaling 20 hours per week
- Previous customer service experience is a plus
- Experience providing customer service or selling through WhatsApp and Instagram is a plus
- Experience supporting students or promoting courses is a plus
Benefits
Comp & perks- Flexible schedule
- Option to split the workday into two periods
- Long-term opportunity