Customer Solutions Specialist

. Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle .

Posted 9/26/2026contractRemote • Mexico, Argentina, Colombia, Uruguay, Peru, ChileMid-LevelSeniorWebsite

Key responsibilities & impact

Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle
Collaborate daily with Field Managers to resolve operational issues, client requests, and project emergencies
Schedule project crews for services, training, and deliveries; manage regional spreadsheets and work orders
Coordinate client estimates, provide pricing, and process contract forms or service discontinuance orders
Handle customer service or billing complaints, conduct daily follow-up calls, and record all client interactions
Manage supply orders, entering and closing orders in the system while overseeing client supply distribution
Update client tracking and billing systems to maintain accurate service records and manage weekly project budgets
Work with external vendors to resolve issues and recommend process improvements to streamline operations

What you’ll need

Associate degree (2-year degree) required; Bachelor's degree (4-year degree) is a plus
Proven experience in operations support, customer solutions, or client project coordination
Strong ability to multitask, manage multiple project budgets, and resolve sudden challenges at a moment's notice
Exceptional attention to detail and strong written and verbal communication skills over phone and email
Proficient in basic computer applications, software systems, work order management, and spreadsheets
Fluent English and Spanish skills (bilingual) are mandatory
Must be based in Latin America

Comp & perks

Compensation in USD
Fully remote work within Latin America with flexible time schedules
Career growth with international clients and dynamic projects
Long-term independent contractor agreement (no additional benefits such as paid time off, health insurance, etc.)