FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and accuracy in documentation while maintaining confidentiality and privacy. Capable of effective communication and organization in a fast-paced environment, with a focus on drug and alcohol testing processes.
Highest-signal resume keywords
Attention To DetailInterpersonal SkillsAccurate DocumentationMicrosoft Office SuiteDrug And Alcohol Testing Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documentation ProceduresEscalation ProceduresTesting Documentation ManagementData EntryDecision-Making Within Policy
Soft Skills
Clear CommunicationOrganizational SkillsCooperative TeamworkAbility To Work Under Pressure
Tools & Technologies
WindowsAdobe ProfessionalMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Drug ScreenConfidentiality ProceduresTesting ProcessesClient CommunicationOn-Call Coverage
About the role
Key responsibilities & impact- Monitor the assigned Drug Screen inbox and respond to or route inquiries from clients, clinics, laboratories, donors, and internal teams
- Request and follow up on outstanding collection forms, results, and other testing documents
- Document each contact and next step in the applicable system
- Receive, organize, and enter testing documentation
- Check documentation for completeness and flag discrepancies or potential collection-form errors for trained review
- Maintain accurate encounter statuses and records
- Route documents for verification or MRO review
- Follow through on assigned work queues
- Support routine scheduling and coordination activity when assigned
- Escalate time-sensitive post-accident or reasonable-suspicion requests immediately to the designated owner
- Protect medical and personal information and follow confidentiality and disclosure procedures
- Participate in assigned after-hours on-call coverage as needed
- Assist with cross-coverage and additional duties as assigned by the supervisor
- Perform additional duties and assume additional responsibilities identified by the supervisor for the efficient operation of WorkCare
Requirements
What you’ll need- High School Diploma or GED equivalent required
- Post high school education in business, healthcare, or a related field preferred
- Knowledge or experience in drug and alcohol testing processes preferred
- Ability to learn documentation, encounter, and escalation procedures
- Strong interpersonal skills
- Attention to detail
- Ability to communicate with clients at all levels
- Ability to maintain privacy and confidentiality
- Ability to examine documents for accuracy and completeness
- Ability to make decisions within company policy and escalate matters outside assigned authority
- Ability to organize competing priorities
- Clear written and telephone communication
- Accurate documentation and ability to meet assigned performance goals
- Ability to work cooperatively with colleagues, supervisors, clients, and vendors under time-sensitive conditions
- Competence with Windows, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Ability to learn other software as needed
- Ability to sit for long periods at a desk and use a telephone and computer keyboard
- Ability to occasionally lift and/or move up to 25 pounds
- At-home work area must be free from distracting background noise and meet Company IT, privacy, and safety requirements
- Must remain available to respond to work-related requests within 30 minutes while on call
Benefits
Comp & perks- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness insurance
- HSA
- HRA
- FSA
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401K
- Legal coverage
- Identity theft coverage
- Pet insurance
- After-hours on-call coverage as needed, including mandatory shifts when volunteer coverage is unavailable