Workcare

General

• Maintain electronic records by updating demographics, entering data from documents, and ensuring accurate chart linking
• Review documents for completeness and accuracy
• Process documents within required timeframes
• Escalate unresolved or problematic cases according to SOPs
• Accession lab work and exam components of medical surveillance encounters, including exams, immunizations, lab-only encounters, and drug tests
• Perform clerical functions such as faxes and chest X-ray processing
• Assist with lab exception reports, including TIQ and NSR Reports
• Assist with department fax and mail sorting
• Pull, link, and assign records daily in processing systems
• Meet company and client deadlines and company goals
• Perform additional duties and assume additional responsibilities as identified by the supervisor for efficient operation of WorkCare

Medical Information Specialist

• Process correspondence related to requests for leave
• Create written correspondence conforming to client documentation and quality assurance standards
• Respond to requests for leave
• Provide exceptional customer service through urgent follow-up, follow-through, and positive verbal and written communications
• Ensure accuracy, completeness, and workflow-process conformance before moving cases to the next level
• Review documentation thoroughly through WorkCare’s case management system
• Identify issues and concerns and bring them to the supervisor to develop resolution plans
• Read source documents and create letters based on leave information and recommendations
• Compose clear and concise correspondence
• Review leave requests and make recommendations consistent with client policies and procedures
• Perform additional duties and responsibilities assigned by the supervisor for efficient operation of WorkCare

Medical Information Specialist

Leave and Accommodation Specialist