Leave and Accommodation Specialist

Workcare

. Process correspondence related to requests for leave .

Posted 9/22/2026full-timeOrange • California • United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leave of absence administration, including knowledge of the Family Medical Leave Act (FMLA), while providing exceptional customer service through effective communication and critical thinking. Proficient in managing documentation accuracy and workflow processes to ensure compliance with client policies.

Highest-signal resume keywords

Leave Of Absence AdministrationFamily Medical Leave Act (FMLA) KnowledgeBilingual (Spanish Speaking)Strong PC Skills (Outlook, Word, Excel, PowerPoint)Critical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave Request ReviewDocumentation ReviewBasic Math FunctionsData GatheringReport Preparation

Soft Skills

Exceptional Customer ServiceEffective Verbal CommunicationEffective Written CommunicationIndependent Decision-MakingTeam Collaboration

Tools & Technologies

WorkCare Case Management SystemMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Privacy and ConfidentialityWorkflow Process ConformanceClient Policies and ProceduresDeadline-Driven EnvironmentAttendance and Punctuality

About the role

Key responsibilities & impact

Process correspondence related to requests for leave
Create written correspondence conforming to client documentation and quality assurance standards
Respond to requests for leave
Provide exceptional customer service through urgent follow-up, follow-through, and positive verbal and written communications
Ensure accuracy, completeness, and workflow-process conformance before moving cases to the next level
Review documentation thoroughly through WorkCare’s case management system
Identify issues and concerns and bring them to the supervisor to develop resolution plans
Read source documents and create letters based on leave information and recommendations
Compose clear and concise correspondence
Review leave requests and make recommendations consistent with client policies and procedures
Perform additional duties and responsibilities assigned by the supervisor for efficient operation of WorkCare

Requirements

What you’ll need

High school degree required
Bachelor’s degree preferred
Some college course work preferred
2 years’ experience working with federal and state leave of absence administration preferred
Family Medical Leave Act (FMLA) knowledge a plus
Bilingual (Spanish speaking) preferred
Proven ability to maintain privacy and confidentiality
Critical thinking skills
Ability to make independent decisions in accordance with company policies and procedures
Ability to effectively communicate verbally and in writing at all levels of the organization
Knowledge of the structure and content of the English language, including word meanings, spelling, composition, and grammar
Ability to perform basic math functions
Ability to manage multiple tasks in a deadline-driven environment
Ability to examine documents for accuracy and completeness
Ability to work independently and collaboratively within a team
Ability to gather data, compile information, and prepare reports and/or presentations
Regular and predictable attendance and punctuality
Strong PC skills, including Outlook, Word, Excel, and PowerPoint
Ability to learn new software as needed
At-home setup must meet all Company IT, privacy, and safety requirements

Benefits

Comp & perks

Paid time off
Medical insurance
Dental insurance
Vision insurance
Critical illness insurance
HSA
HRA
FSA
Life insurance
Disability insurance
Employee Assistance Program (EAP)
401K
Legal and identity theft coverage
Pet insurance
Reasonable accommodations for individuals with disabilities