Academic and Finance Advisor I

Workforce and Community Education

. Manage student load and complete daily tasks through the Roadrunner System, Student Portfolio Report, or other tools .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student advising, financial aid processes, and compliance with university policies while effectively managing student interactions and support. Proficient in utilizing technology for academic tracking and communication in a fast-paced educational environment.

Highest-signal resume keywords

Student AdvisingFinancial Aid KnowledgeCustomer Service FocusConflict ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student Load ManagementAcademic Progress MonitoringReport PreparationTechnology UtilizationSatisfactory Academic Progress Standards

Soft Skills

Highly OrganizedDetail-OrientedCollaborative Team PlayerSolution-OrientedProfessional Communication

Tools & Technologies

Roadrunner SystemStudent Portfolio ReportNational Student Loan Data System (NSLDS)

Industry Keywords

Higher EducationStudent ServicesUniversity PoliciesFDCP ActOnline University Environment

About the role

Key responsibilities & impact

Manage student load and complete daily tasks through the Roadrunner System, Student Portfolio Report, or other tools
Proactively identify and support at-risk students, provide early resolutions, and connect students to success resources
Monitor student degree plans, course schedules, and academic progress for compliance with University policies and Satisfactory Academic Progress standards
Advise students on financial aid requirements, university policies, and changes to their course of study
Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts
Support escalated students professionally and deliver University communications
Participate in team meetings, trainings, departmental and special projects
Maintain regular and reliable attendance and perform other assigned duties
Connect with students through calls, emails, texts, and chats to provide academic and financial assistance throughout their academic journey

Requirements

What you’ll need

Minimum of one (1) year of experience in advising, customer service or related is required
Bachelor's degree preferred
Experience in student services or training and development in a collegial setting preferred
Experience working in a fast-paced customer or student-centric position preferred
Experience in higher education and technology-driven enterprise preferred
Knowledge of academic and business practices in an online university environment
Knowledge of University policies, procedures, and updates
Strong customer service focus with ability to manage conflict, de-escalate concerns, and communicate professionally across all channels
Solution-oriented approach while following University and federal guidelines
Understanding of financial aid programs, the FDCP Act, and standard payment practices
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting
Maintains confidentiality and integrity in all interactions and documentation
Skilled in written communication, report preparation, and use of technology for online engagement
Collaborative team player
Knowledge of and alignment with the University’s mission, vision, and goals
Proficient in Microsoft Office
Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
403(b) with match
Paid holidays
Paid time off (PTO)
Free education benefits
Professional growth and other growth opportunities
Comprehensive well-being benefits for employees and their families