Workforce and Community Education

Implementation Specialist

• Serve as the primary implementation and training partner for assigned K-12 school and district accounts
• Deliver professional learning experiences virtually and onsite for educators, administrators, and district leadership teams
• Create and manage implementation plans aligned with partner goals and contract commitments
• Conduct training sessions, coaching, modeling, consultation, and ongoing support
• Build strong, long-term relationships with school and district stakeholders
• Partner with Account Executives to support partner success, renewals, and growth opportunities
• Facilitate professional learning communities, train-the-trainer sessions, workshops, conferences, and regional events
• Evaluate training effectiveness through surveys, feedback, and implementation data
• Support development and continuous improvement of professional learning content, training materials, certifications, and user resources
• Maintain accurate records of training activities, attendance, and engagement metrics
• Contribute to a community of practice centered on equity, student success, and SEL excellence

General

• Provide substantive, timely feedback to students on various assessment activities
• Maintain a positive, safe, inclusive student-centric learning environment
• Complete required tasks on deadlines, including final grades, assessment, grading rubrics, and input for grade appeals
• Maintain appropriate professional training and/or scholarly activities, when applicable
• Provide feedback to the course lead regarding course content
• Identify at-risk students and collaborate with student services
• Work closely with the Academic Program Director and other faculty to support program quality, student engagement, and student success
• Facilitate online instruction and communications remotely

Part-time Faculty, Social Work

Conversion Rate Optimizer

• Lead National University’s conversion rate optimization and experimentation strategy for its website and digital experiences
• Own the CRO and experimentation roadmap, opportunity identification, prioritization, sequencing, and testing calendar
• Define, execute, and optimize data-driven testing strategies to improve user experience, engagement, conversion, and content relevance
• Manage the complete experimentation lifecycle from hypothesis development through test design, implementation, QA, launch, measurement, readout, and production rollout
• Design and run A/B, multivariate, and multi-page experiments
• Analyze prospective student journeys to identify friction, abandonment, and conversion opportunities
• Optimize information architecture, content presentation, navigation, page experience, calls-to-action, program discovery, and personalized experiences
• Partner with Marketing, Enrollment, Digital Analytics, IT, Accounts, Brand, and Product teams on personalization and journey operations
• Explore AI-assisted optimization, predictive insights, behavioral decisioning, and emerging digital experience technologies
• Own measurement practices, KPI frameworks, dashboards, CRO playbooks, meta-analysis, and reporting cadence
• Communicate test results, KPI trends, roadmap progress, and strategic recommendations to the Chief Marketing Officer and senior leadership
• Evaluate technologies, platforms, industry trends, competitor experiences, and customer expectations
• Provide leadership through influence and expertise as an individual contributor

Senior Manager, Conversion Rate Optimization

Program Manager

• Direct the strategy, operations, and support for the accounting degree program
• Serve as the primary spokesperson and source of information for program faculty and students
• Initiate and approve changes to ensure program quality, student engagement, and success
• Serve as the lead discipline expert and primary contact for multiple stakeholders
• Collaborate with program faculty to support student success
• Conduct program assessment with the Director of Assessment
• Incorporate trends and changes into the curriculum with the Director of Curriculum
• Participate in course development, updating, and maintenance
• Meet with College leadership to align the program with University and College goals
• Teach and develop online or onsite accounting courses
• Maintain pedagogical and subject matter expertise
• Create an inclusive learning environment for diverse adult learners
• Ensure course and program practices align with compliance and accreditation standards
• Maintain a productive scholarship agenda and engage in scholarly activities
• Participate in professional development
• Participate in curriculum oversight, shared governance, student experience, committees, program meetings, advisory boards, and community activities

Associate Professor, Accounting – Academic Program Director

• Provide high-quality reference and research support to undergraduate, graduate, and doctoral students
• Support students through chat, text, phone, email, and virtual appointments
• Assist students with research questions
• Conduct one-on-one consultations
• Support webinars and instructional sessions
• Help create an exceptional online library experience that promotes student success
• Support students' academic journeys through library services and research support

Part-time Reference Librarian

Program Coordinator

• Serve as the primary point of contact for prospective learners, enrolled learners, partners, and the public through phone, email, web inquiries, virtual meetings, and in-person events
• Provide accurate information about PACE programs, course options, registration, certificates, completion requirements, learner support services, and next steps
• Conduct proactive outreach for inquiry follow-up, registration support, course access, login troubleshooting, persistence check-ins, completion reminders, and certificate communications
• Support inquiry-to-enrollment conversion and escalate enrollment barriers
• Assist with registration, course access, LMS navigation, vendor platform access, payment questions, certificate requests, documentation, and troubleshooting
• Use SIS, CRM systems, Monday.com, Microsoft Office, AI-enabled tools, and other platforms to document communications, track cases, support workflows, and maintain learner records
• Partner with the Program Manager on registrations, course access, completion data, certificates, transcripts, and learner records
• Support contractual and publicly funded program initiatives through learner communications and documentation
• Communicate learner trends, barriers, FAQs, registration issues, and service gaps to the PACE team
• Coordinate enrollment office hours, onboarding support, information sessions, events, and presentations
• Support third-party payment documentation, invoices, vendor coordination, learner completion, and program participation records
• Prepare reports, learner updates, summaries, evaluations, and operational documents
• Coordinate referrals to university departments, student services, community agencies, and internal support teams
• Escalate operational, technical, billing, catalog, LMS, or data issues while maintaining learner follow-through
• Support PACE special projects, process improvements, and learner experience enhancements
• Participate in occasional onsite activities, trainings, and/or events

• Provide substantive, timely feedback to students on assessment activities
• Maintain a positive, safe, inclusive, student-centric learning environment
• Complete required tasks by deadlines, including final grades, assessments, grading rubrics, and grade appeal input
• Maintain appropriate professional training and/or scholarly activities when applicable
• Provide feedback to the course lead regarding course content
• Identify at-risk students and collaborate with student services
• Work closely with the Academic Program Director and other faculty to support program quality, student engagement, and student success

Part-time Faculty, School Psychology

Counselor

• Explain University policies, Financial Aid guidelines, and Title IV regulations to students
• Provide personalized, student-centered academic and financial support
• Manage a student caseload using proactive communication and sound judgment
• Manage student Accounts Receivable, including document collection, student payments, and financial aid
• Monitor and facilitate voucher collection and submission for processing
• Refer students to appropriate departments and campus resources
• Navigate multiple systems and reports to provide seamless student support
• Communicate with students by phone, email, video, and chat
• Handle escalated student concerns and develop solutions
• Execute outreach and communication strategies to strengthen engagement and student success
• Monitor academic progress, identify at-risk populations, and support successful program completion
• Use coaching techniques to motivate students toward graduation
• Provide ideas and resources to improve student satisfaction, persistence, and achievement
• Collaborate across departments to deliver a positive student experience
• Share University updates, assist with departmental initiatives, and contribute to special projects
• Maintain consistent and reliable attendance
• Perform other duties as assigned

Academic and Finance Counselor I

Financial Planning and Analysis

• Manage student load and complete daily tasks through the Roadrunner System, Student Portfolio Report, or other tools
• Proactively identify and support at-risk students, provide early resolutions, and connect students to success resources
• Monitor student degree plans, course schedules, and academic progress for compliance with University policies and Satisfactory Academic Progress standards
• Advise students on financial aid requirements, university policies, and changes to their course of study
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts
• Support escalated students professionally and deliver University communications
• Participate in team meetings, trainings, departmental and special projects
• Maintain regular and reliable attendance and perform other assigned duties
• Connect with students through calls, emails, texts, and chats to provide academic and financial assistance throughout their academic journey

Academic and Finance Advisor I

Human Resources

• Provide comprehensive daily operational support to the Human Resources Business Partner team
• Execute HR policies and procedures and initiate resource planning
• Maintain interdepartmental communication and support HRBP client groups
• Support HR transactions including document management, HRIS entry, recruitment, employee relations, performance management, and special projects
• Research and compile HR information and metrics to support HR strategy
• Act as the first point of contact for employee policy-related queries
• Respond to internal and external customer inquiries and provide updates
• Coordinate employee onboarding with Talent Acquisition, the HR Business Partner, and hiring manager
• Maintain compliance with employment laws, regulations, and best practices
• Maintain knowledge of HR trends, regulatory changes, best practices, and technologies
• Ensure employee files and records are stored appropriately
• Resolve employee issues promptly to enhance satisfaction
• Perform other duties as assigned

Human Resources Associate

Evaluator

• Analyze and assess student academic and non-collegiate records to evaluate transfer credit
• Determine admission eligibility and course of study requirements for National University degree, certificate, and credential programs
• Prepare timely Academic Advisement Reports and multiple degree evaluations
• Run SOAR Academic Advisement Reports and manually update records to accurately reflect transfer credit
• Evaluate undergraduate and graduate coursework from foreign and domestic institutions, military training, credit-by-examination, and other non-traditional sources
• Enter and update course equivalencies in the Transfer Equivalency System (TES)
• Review and correct transcript processing information and student academic records
• Review student files for scholarship eligibility
• Explain degree requirements, academic policies, and procedures to students, advisors, faculty, and staff
• Resolve student concerns regarding transferability of credit and develop solutions for exceptional cases
• Maintain daily contact with students, advisors, Campus Directors, university departments, and faculty regarding evaluations and academic policies
• Perform re-evaluations for changed degree objectives or additional credit
• Prepare estimates, pre-evaluations, and course equivalencies for department chairs, advisors, and the Committee on the Application of Standards
• Process concurrent enrollment requests, Student Agreements, Challenge/Credit by Exam, course waivers, and program or plan changes
• Maintain current knowledge of catalog policies, procedures, and transfer-credit standards
• Notify the Registrar’s Office Articulation area of coursework requiring adjustment
• Assist Office of the Registrar departments with substitutions, equivalencies, degree audits, and transcript verification
• Participate in department and special projects
• Maintain consistent attendance and perform other assigned duties

Records Evaluator, Level I

Payroll

• Supervise, mentor, and support payroll staff through training, guidance, and performance feedback
• Manage end-to-end payroll processing for weekly, biweekly, and monthly payrolls
• Ensure compliance with federal, state, and local payroll regulations, including W-2 preparation and year-end tax reporting
• Administer payroll systems, audit payroll cycles, and verify uploads to the general ledger
• Research, analyze, and resolve payroll discrepancies, audit findings, and budget variances
• Review payroll reports and respond to third-party payroll inquiries
• Assist with workers’ compensation audits
• Collaborate with Human Resources, Finance, and cross-functional teams on operational initiatives
• Manage deadlines, shifting priorities, and confidential information
• Hire, train, mentor, and develop payroll staff members
• Perform other duties as assigned

Payroll Manager – Contractor

• Teach and develop online and/or onsite courses in cybersecurity
• Maintain andragogical and subject matter expertise in the instructor’s field
• Create a positive learning environment for diverse learners
• Ensure course and program practices align with compliance and accreditation standards
• Adhere to National University’s academic integrity policy
• Maintain a productive scholarship agenda suitable to a teaching university
• Engage in scholarly activities to maintain professional growth and accreditation expectations
• Participate in professional development as outlined in faculty policies
• Participate in curriculum oversight, shared governance, and the student experience
• Serve on university committees and engage in community activities that promote program outreach and university goals
• Participate in program meetings and advisory boards to integrate best practices and strategic initiatives
• Create, modify, and update BS Cybersecurity course material
• Direct the strategy, operations, and support for the B.S. Cybersecurity degree program
• Serve as the primary spokesperson and source of information for program faculty and students
• Initiate and approve changes to ensure program quality, student engagement, and success
• Serve as lead discipline expert and primary contact for multiple stakeholders
• Collaborate with program faculty and the Director of Assessment on regular program assessment
• Incorporate identified trends and changes into the curriculum with the Director of Curriculum
• Participate directly or as a consultant in course development, updating, and maintenance
• Meet regularly with College leadership to align the program with University and College goals and priorities
• Contribute to the development and enhancement of the cybersecurity curriculum to meet industry standards and address emerging threats

Full-time Assistant/Associate Professor, Professor of Practice – Academic Program Director, B.S. Cybersecurity

Operations

• Provide strategic leadership and operational direction for core functions within the Registrar’s Office
• Maintain the accuracy, integrity, and security of student records
• Ensure compliance with academic and institutional policies, FERPA regulations, accreditation standards, and federal and state regulations
• Lead Associate Directors overseeing student records, evaluations and articulation, scheduling, and graduation
• Oversee hiring, recruiting, onboarding, training, professional development, coaching, and performance management
• Direct daily operations across records and processing, evaluations and articulations, scheduling, graduation, and student requests and appeals
• Ensure timely and accurate execution of academic records management, course scheduling, transcript and enrollment processing, degree evaluation, and conferral
• Foster cross-departmental collaboration and serve as liaison with academic and administrative stakeholders
• Collaborate with the University Registrar on strategic initiatives and student-centered services
• Generate and analyze weekly and monthly reports and establish performance metrics and service-level standards
• Use data and trend analysis to inform strategic decisions and identify operational improvements
• Assist with Registrar’s Office processes, CRM email inbox monitoring, and communication with students and university departments
• Verify attendance dates and degrees awarded; authenticate documents and report suspected fraudulent documents
• Determine eligibility of petitions using the University catalog, CAS Manual, and Business Process Guide
• Liaise with CAS members, faculty, department chairs, deans, Financial Aid, Student Services, Academics, Finance, and Regional Operations Directors
• Lead process improvement and systems optimization projects involving student information systems and related platforms
• Participate in testing university-wide system upgrades
• Research industry standards and best practices related to enrollment, scheduling, grade, and attendance reporting
• Manage development of admission and registration processes, procedures, and practices
• Monitor Department of Education Title IV policies and institutional leave-of-absence compliance
• Identify and implement technological solutions for policy exceptions and leave-of-absence processes
• Develop expertise in SOAR, Title IV regulations, R2T4 calculations, withdrawal policies, and National Student Clearinghouse enrollment reporting
• Provide expert guidance regarding leave-of-absence and CAS decisions, course waivers, substitutions, and transfer credit
• Participate in department and special projects and perform other assigned duties
• Directly oversee up to 3 Associate Directors, up to 3 team leads, and up to 35 frontline staff members

Director – Registrar Operations

Assistant

• Provide general support and assistance to the selected department
• Work on special projects aligned with stated interests and career goals
• Support the development, curation, organization, and distribution of instructional resources for staff, faculty, and students
• Maintain training and attendance records
• Input data and verify information is keyed accurately and in a timely manner
• Create and organize analytical reports and presentations
• Perform administrative and clerical duties and provide general office assistance