Academic and Finance Counselor I

Workforce and Community Education

. Explain University policies, Financial Aid guidelines, and Title IV regulations to students .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in academic advising, financial aid regulations, and student support strategies within a higher education environment. Proficient in utilizing technology and communication tools to enhance student engagement and success.

Highest-signal resume keywords

Academic AdvisingFinancial Aid RegulationsCustomer Service MindsetCommunication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student ServicesRetention StrategiesCompliance with Federal RegulationsDocument CollectionAccounts Receivable ManagementOnline Learning EnvironmentCoaching TechniquesData InterpretationTask PrioritizationStudent Engagement Strategies

Soft Skills

Active ListeningDe-Escalation SkillsIndependent WorkTeam CollaborationFlexibility

Tools & Technologies

Microsoft OfficeWord Processing ToolsDatabasesInternet NavigationSMS CommunicationLive Chat SystemsEmail Systems

Certifications & Qualifications

Eligibility for NSLDS Access

Industry Keywords

Higher EducationStudent-Centered SupportTitle IV RegulationsUniversity PoliciesAcademic Progress Monitoring

About the role

Key responsibilities & impact

Explain University policies, Financial Aid guidelines, and Title IV regulations to students
Provide personalized, student-centered academic and financial support
Manage a student caseload using proactive communication and sound judgment
Manage student Accounts Receivable, including document collection, student payments, and financial aid
Monitor and facilitate voucher collection and submission for processing
Refer students to appropriate departments and campus resources
Navigate multiple systems and reports to provide seamless student support
Communicate with students by phone, email, video, and chat
Handle escalated student concerns and develop solutions
Execute outreach and communication strategies to strengthen engagement and student success
Monitor academic progress, identify at-risk populations, and support successful program completion
Use coaching techniques to motivate students toward graduation
Provide ideas and resources to improve student satisfaction, persistence, and achievement
Collaborate across departments to deliver a positive student experience
Share University updates, assist with departmental initiatives, and contribute to special projects
Maintain consistent and reliable attendance
Perform other duties as assigned

Requirements

What you’ll need

Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service
Bachelor’s degree preferred
Experience in a fast-paced, student- or customer-focused environment preferred
Background in academic advising and course enrollment within a college or university setting preferred
Experience supporting online students preferred
Experience with Financial Aid or Title IX regulations preferred
Experience interpreting and ensuring compliance with federal regulations and guidelines preferred
Experience in higher education and technology-driven environments preferred
Solid understanding of academic and business practices in an online learning environment
Familiarity with University policies and procedures
Strong customer service mindset
Excellent communication and active listening skills
Ability to de-escalate and resolve student concerns
Ability to work independently with minimal supervision
Creative and logical problem-solving ability
Comfort using word processing tools, databases, internet navigation, SMS, live chat, and email systems
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint
Flexibility, dependability, and ability to work effectively in a team
Ability to prioritize tasks in a fast-paced, dynamic environment
Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
403(b) with match
Paid holidays
Paid time off (PTO)
Free education benefits
Professional growth and other growth opportunities
Comprehensive well-being benefits for employees and their families
Remote work-from-home arrangement