Director – Registrar Operations

Workforce and Community Education

. Provide strategic leadership and operational direction for core functions within the Registrar’s Office .

Posted 9/21/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership in managing academic records, compliance with Title IV regulations, and operational excellence within the Registrar's Office. Proficient in data analysis and process improvement to enhance student services and institutional effectiveness.

Highest-signal resume keywords

Strategic LeadershipTitle IV ComplianceData AnalysisMicrosoft Office SuiteStudent Information Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic Records ManagementCourse SchedulingTranscript ProcessingDegree EvaluationFERPA RegulationsR2T4 CalculationsEnrollment ReportingProcess ImprovementOperational DirectionPerformance Metrics

Soft Skills

Interpersonal CommunicationMature JudgmentTact and DiplomacyIndependent WorkTeam Collaboration

Tools & Technologies

SalesforcePeopleSoftAnthologyOnBaseOptical Character Recognition

Industry Keywords

Higher EducationRegistrar's OfficeAccreditation StandardsFederal RegulationsState Regulations

About the role

Key responsibilities & impact

Provide strategic leadership and operational direction for core functions within the Registrar’s Office
Maintain the accuracy, integrity, and security of student records
Ensure compliance with academic and institutional policies, FERPA regulations, accreditation standards, and federal and state regulations
Lead Associate Directors overseeing student records, evaluations and articulation, scheduling, and graduation
Oversee hiring, recruiting, onboarding, training, professional development, coaching, and performance management
Direct daily operations across records and processing, evaluations and articulations, scheduling, graduation, and student requests and appeals
Ensure timely and accurate execution of academic records management, course scheduling, transcript and enrollment processing, degree evaluation, and conferral
Foster cross-departmental collaboration and serve as liaison with academic and administrative stakeholders
Collaborate with the University Registrar on strategic initiatives and student-centered services
Generate and analyze weekly and monthly reports and establish performance metrics and service-level standards
Use data and trend analysis to inform strategic decisions and identify operational improvements
Assist with Registrar’s Office processes, CRM email inbox monitoring, and communication with students and university departments
Verify attendance dates and degrees awarded; authenticate documents and report suspected fraudulent documents
Determine eligibility of petitions using the University catalog, CAS Manual, and Business Process Guide
Liaise with CAS members, faculty, department chairs, deans, Financial Aid, Student Services, Academics, Finance, and Regional Operations Directors
Lead process improvement and systems optimization projects involving student information systems and related platforms
Participate in testing university-wide system upgrades
Research industry standards and best practices related to enrollment, scheduling, grade, and attendance reporting
Manage development of admission and registration processes, procedures, and practices
Monitor Department of Education Title IV policies and institutional leave-of-absence compliance
Identify and implement technological solutions for policy exceptions and leave-of-absence processes
Develop expertise in SOAR, Title IV regulations, R2T4 calculations, withdrawal policies, and National Student Clearinghouse enrollment reporting
Provide expert guidance regarding leave-of-absence and CAS decisions, course waivers, substitutions, and transfer credit
Participate in department and special projects and perform other assigned duties
Directly oversee up to 3 Associate Directors, up to 3 team leads, and up to 35 frontline staff members

Requirements

What you’ll need

Bachelor’s degree required
Minimum of seven (7) years related experience in higher education
Minimum of five (5) years of leadership experience required
Minimum of three (3) years of leadership experience in a Registrar’s office preferred
Experience in higher education required
Experience working in a technology-driven enterprise preferred
Excellent working knowledge of Title IV guidelines
Advanced use of computers and Microsoft Office Suite Applications, including Word, Excel, PowerPoint, Outlook, imaging processes, Optical Character Recognition, and Electronic Document Management software such as OnBase
Ability to work independently and efficiently under pressure of deadlines
Excellent oral and interpersonal communication skills
Ability to communicate effectively with senior administration, staff, and faculty
Mature judgment and ability to be tactful and diplomatic in difficult student and staff/faculty encounters
Proficient in Microsoft Suites
Experience with Salesforce, PeopleSoft, and Anthology
Ability to work in close proximity to others in a congenial and supportive environment
Must fulfill reasonable and consistent attendance requirements

Benefits

Comp & perks

Comprehensive well-being benefits for you and your family
Total rewards package
Remote work arrangement
Some travel required, about 10%