Records Evaluator, Level I

Workforce and Community Education

. Analyze and assess student academic and non-collegiate records to evaluate transfer credit .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in evaluating academic records and transfer credit, with strong organizational skills and the ability to communicate complex information effectively. Proficient in maintaining compliance with university policies and providing exceptional customer service in a higher education environment.

Highest-signal resume keywords

Record Keeping ExperienceCustomer Service SkillsAcademic AdvisementMicrosoft Office ProficiencyCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transfer Credit EvaluationDegree EvaluationTranscript ProcessingCourse Equivalency AnalysisAcademic Policy Knowledge

Soft Skills

Strong Organizational AbilitiesExcellent Communication SkillsAttention to DetailConflict ManagementProblem-Solving Skills

Tools & Technologies

Transfer Equivalency System (TES)SOAR Academic Advisement Reports

Industry Keywords

Higher EducationAcademic AdvisementUniversity PoliciesNon-Traditional Credit SourcesStudent Records Management

About the role

Key responsibilities & impact

Analyze and assess student academic and non-collegiate records to evaluate transfer credit
Determine admission eligibility and course of study requirements for National University degree, certificate, and credential programs
Prepare timely Academic Advisement Reports and multiple degree evaluations
Run SOAR Academic Advisement Reports and manually update records to accurately reflect transfer credit
Evaluate undergraduate and graduate coursework from foreign and domestic institutions, military training, credit-by-examination, and other non-traditional sources
Enter and update course equivalencies in the Transfer Equivalency System (TES)
Review and correct transcript processing information and student academic records
Review student files for scholarship eligibility
Explain degree requirements, academic policies, and procedures to students, advisors, faculty, and staff
Resolve student concerns regarding transferability of credit and develop solutions for exceptional cases
Maintain daily contact with students, advisors, Campus Directors, university departments, and faculty regarding evaluations and academic policies
Perform re-evaluations for changed degree objectives or additional credit
Prepare estimates, pre-evaluations, and course equivalencies for department chairs, advisors, and the Committee on the Application of Standards
Process concurrent enrollment requests, Student Agreements, Challenge/Credit by Exam, course waivers, and program or plan changes
Maintain current knowledge of catalog policies, procedures, and transfer-credit standards
Notify the Registrar’s Office Articulation area of coursework requiring adjustment
Assist Office of the Registrar departments with substitutions, equivalencies, degree audits, and transcript verification
Participate in department and special projects
Maintain consistent attendance and perform other assigned duties

Requirements

What you’ll need

Minimum of one (1) year of record keeping, customer service, or related experience required
Bachelor's degree preferred
Experience in higher education preferred
Experience working in a technology-driven enterprise preferred
Strong organizational and multitasking abilities
Excellent interpersonal, oral, and written communication skills
Ability to comprehend complex information and apply it according to policy
Critical thinking and complex problem-solving abilities
Ability to make subjective and professional assessments and accurately interpret records against criteria
Strong attention to detail and follow-through
Knowledge of academic and business practices in an online environment
Knowledge of University policies and procedures, including policy updates
Strong customer service skills
Ability to manage conflict with student concerns or escalations
Ability to remain solution-focused while following University policies and federal regulations
Ability to multi-task and prioritize
Ability to use email and other technology-based communication media
Ability to maintain confidentiality and demonstrate integrity
Ability to work independently and in teams
Proficiency with Microsoft Word and other Microsoft Office applications

Benefits

Comp & perks

Comprehensive well-being benefits for you and your family
Total rewards package
Remote work arrangement
No travel required