Workforce Opportunity Services

Support Engineer

• Provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices
• Respond to standard questions, issues, and problems reported via phone, chat, or tickets
• Investigate and respond to standard requests for information and IT issues
• Provide technical support for standard workstation, personal computer, hardware, and software configurations
• Troubleshoot standard software and hardware issues via telephone, chat, or tickets
• Identify complex issues and refer them to senior staff or other IT groups
• Screen, diagnose, resolve, or refer assigned inquiries and work requests
• Collaborate with staff to resolve complex matters
• Follow policies, procedures, and standards for end-user support
• Document and report service requests and outcomes

Service Desk Agent – Technical Support, P/T