Service Desk Agent – Technical Support

Workforce Opportunity Services

. Provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices .

Posted 10/19/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for workstations, personal computers, and associated hardware and software, with a strong focus on troubleshooting and resolving technical issues. Proficient in customer service and collaboration to address complex IT inquiries effectively.

Highest-signal resume keywords

Technical SupportMacOS ExperienceLinux ExperienceMicrosoft Operating Systems KnowledgeCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPersonal Computer TechnologySoftware ConfigurationHardware ConfigurationM.A.C. (Moves, Adds, and Changes)KCS MethodKnowledge Based ArticlesWindows 10/11Office 365

Soft Skills

Excellent Customer Service SkillsAptitude for Problem SolvingCollaboration

Tools & Technologies

Mobile DevicesCellular TelephonesVirtual Desktop

Industry Keywords

M.I.S. EnvironmentEnd-User SupportService RequestsOn-Call Rotation

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices
Respond to standard questions, issues, and problems reported via phone, chat, or tickets
Investigate and respond to standard requests for information and IT issues
Provide technical support for standard workstation, personal computer, hardware, and software configurations
Troubleshoot software and hardware questions, issues, problems, and failures
Identify complex issues and refer them to senior staff or other IT groups
Screen, diagnose, resolve, or refer assigned inquiries and work requests
Collaborate with staff to resolve complex matters
Develop understanding of standard technical issues and their resolutions
Follow policies, procedures, and standards for end-user support
Document and report service requests and outcomes

Requirements

What you’ll need

Authorized to work in the United States
High School Diploma or Equivalent
Available to work full-time
Experience with MacOS
Experience with Linux
Knowledge of Microsoft Operating Systems (Windows 10/11 and Office 365) and applications
Knowledge of personal computer technology and hardware as well as cellular telephones
Knowledge of the M.I.S. environment
Knowledge of M.A.C. (Moves, Adds, and Changes) and Virtual Desktop preferred
Knowledge of KCS Method and Knowledge based articles
Excellent customer service skills
Aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems with personal computers, workstations, software, and associated hardware
Full-time availability (40 hours/week)
Availability for on-call rotation (nights/weekends/holidays)
Availability to work one specified Monday-Friday shift: 10:00am-7:00pm CST, 11:00am-8:00pm CST, or 12:00am-9:00pm CST

Benefits

Comp & perks

Low Cost Health Insurance (after 90 days Full Time)
Paid Vacation (Accrual begins immediately - Available After 90 days Full Time)
Paid Company Holidays
Education (Tuition Assistance, Student Loan Reimbursement or Professional Development)
Individual Mentor