Service Desk Agent – Technical Support

Workforce Opportunity Services

. Provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices .

Posted 10/14/2026part-timeDallas • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for personal computers, workstations, and associated hardware and software, with a strong focus on customer service and problem resolution. Proficient in troubleshooting and resolving technical issues across various operating systems, including MacOS and Windows.

Highest-signal resume keywords

Technical SupportMacOS ExperienceWindows 10/11 KnowledgeCustomer Service SkillsTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPersonal Computer TechnologySoftware ConfigurationHardware MaintenanceLinux ExperienceMicrosoft Office 365 KnowledgeM.A.C. (Moves, Adds, and Changes)KCS Method KnowledgeVirtual Desktop Knowledge

Soft Skills

Excellent Customer Service SkillsAnalytical SkillsProblem-Solving SkillsCollaboration Skills

Industry Keywords

M.I.S. EnvironmentEnd-User SupportService RequestsDocumentation

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices
Respond to standard questions, issues, and problems reported via phone, chat, or tickets
Investigate and respond to standard requests for information and IT issues
Provide technical support for standard workstation, personal computer, hardware, and software configurations
Troubleshoot software and hardware questions, issues, problems, and failures
Identify complex issues and refer them to senior staff or other IT groups
Screen, diagnose, resolve, or refer inquiries and work requests related to personal computer, workstation, software, and hardware maintenance
Collaborate with staff to resolve complex matters
Follow policies, procedures, and standards for end-user support
Document and report service requests and outcomes
Perform other assigned responsibilities

Requirements

What you’ll need

Authorized to work in the United States
High School Diploma or Equivalent
Experience with MacOS
Experience with Linux
Knowledge of Microsoft Operating Systems (Windows 10/11 and Office 365) and applications
Knowledge of personal computer technology and hardware as well as cellular telephones
Knowledge of the M.I.S. environment
Knowledge of M.A.C. (Moves, Adds, and Changes) and Virtual Desktop preferred
Knowledge of KCS Method and Knowledge based articles
Excellent customer service skills
An aptitude for identifying, analyzing, and resolving common technical issues, questions, and problems with personal computers, workstations, software, and associated hardware
Available to work full-time