Education & Development Specialist

Working Solutions

. Design class curriculum and prepare Working Solutions PROs for quality project work .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in curriculum design and virtual training delivery, with strong communication skills and the ability to motivate learners. Proficient in managing project documentation and providing results reporting to stakeholders.

Highest-signal resume keywords

Curriculum DesignVirtual Training ExperienceTeaching ExperienceStrong Communication SkillsCall Center Processes Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentProject Documentation ReviewVirtual Preparation Materials CreationResults ReportingClassroom TrainingVirtual TrainingTesting PreparationAgent SchedulingTeaching Tools ProficiencyMultitasking

Soft Skills

Learner MotivationOrganizationCreativityIndependenceAbility to Inspire Learning

Tools & Technologies

Computer SkillsTeaching Programs

Certifications & Qualifications

Bachelor's DegreeEducation Degree Preferred

Industry Keywords

Call Center ProcessesProject PreparationClient Business RequirementsWorking Solutions PROsAgent Development

About the role

Key responsibilities & impact

Design class curriculum and prepare Working Solutions PROs for quality project work
Research and/or complete training to understand client business and project requirements
Meet with clients to determine preparation needs
Review and modify client-provided project documentation for virtual preparation methods and timeframes
Develop virtual preparation materials with guidance from the Director of Agent Development
Prepare assigned agents, including testing and providing project/client and Working Solutions procedural information
Assist Contract Instructors with project preparation delivery for large or ongoing projects
Assist with agent scheduling when launching new projects
Provide additional preparation for active PROs as needed
Respond to preparation-related PRO questions
Encourage PROs and recognize accomplishments
Document and implement programs, processes, and procedures
Provide results reporting to Working Solutions management and/or clients
Report to the Director of Agent Development

Requirements

What you’ll need

Must be a US citizen or permanent resident to be considered for full-time employment
Bachelor's degree required or higher; preferably related to Education
Teaching experience is essential
Teaching children and creating curriculum preferred
3–5 years classroom and/or virtual training experience
Education degree preferred, not required
Knowledge of call center processes and techniques is a strong plus
Strong communication and learner-motivation abilities
Organization and ability to work independently from home
Ability to learn and communicate substantial information
Ability to prioritize tasks quickly
Ability to multitask while maintaining accuracy and quality
Excellent computer skills
Willingness to quickly learn new teaching tools and programs
Creativity and willingness to inspire learning
To qualify for employee positions, candidates must be legal residents of Arkansas, Arizona, Florida, Indiana, Iowa, Michigan, North Carolina, Nebraska, Ohio, Tennessee, or Texas

Benefits

Comp & perks

Annual merit increases
Health, dental, vision, life, disability and supplemental insurance plans
401(k) with company match
Generous paid time off
Paid holidays
Volunteerism time
Fully remote work
Comprehensive benefits package
Equal pay for equal work