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Certified Medical Assistant
Workit Health. Communicate with and support members over chat, email, and phone using exceptional customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within healthcare settings, with a strong focus on member engagement, confidentiality, and compliance with HIPAA and 42 CFR Part 2. Proficient in managing drug screening processes and communicating effectively with diverse populations.
Highest-signal resume keywords
National Medical Assistant CertificationCustomer Service ExcellenceHealthcare ExperienceKnowledge of Medical TerminologySubstance Use Disorder Treatment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR KnowledgePrior Authorization ProcessingDrug Screening FacilitationCare Management OutreachAnalytical Ability
Soft Skills
EmpathyCompassionProfessionalismCommunication SkillsFlexibility
Tools & Technologies
Communication PlatformsVideo Meeting Software
Certifications & Qualifications
National Medical Assistant Certification
Industry Keywords
HIPAA Compliance42 CFR Part 2Behavioral Health CareSubstance Use DisorderMember Engagement
About the role
Key responsibilities & impact- Communicate with and support members over chat, email, and phone using exceptional customer service
- Relay member needs to medical providers
- Correspond with pharmacies and complete prior authorizations to resolve prescription issues
- Maintain strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines
- Learn and maintain knowledge of the EHR, product, and communication platforms
- Facilitate video drug screens and determine drug screen results
- Support and communicate with members navigating drug screening needs and requirements
- Educate members on Workit Health’s drug screening options and troubleshoot barriers
- Perform care management outreach to improve member engagement in required care plan activities and reduce barriers to care
- Adhere to scheduled start and end times
- Demonstrate empathy, compassion, and professionalism across communications
Requirements
What you’ll need- National Medical Assistant Certification required
- Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors
- Strong analytical ability
- One or more years of healthcare experience and knowledge of medical terminology is preferred
- Comfortable asking for support, help, and guidance as needed
- Experience in substance use disorder treatment and/or behavioral health care is a plus
- Dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment
- Fully available and focused during scheduled work hours, with flexibility to join video meetings with camera on as needed, without competing commitments
Benefits
Comp & perks- Fully remote work
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + 4% matching
- Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
- Health Savings Accounts (HSA)
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for Providers and Behavioral Health team
- Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
- Vibrant, democratized culture with clubs and multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations