Workit Health

Credentialing Specialist

• Follow and maintain credentialing & clinic licensure policies and protocols
• Ensure reports on the credentialing status of providers are up-to-date and accurate
• Ensure all clinic information is accurate within payor directories
• Process applications, verify information, research application details, and ensure processes are accurate and completed promptly
• Maintain up-to-date data for each provider in the credentialing database and online systems
• Monitor staff credentials and licenses
• Work closely with the Credentialing Manager and billing staff to identify and resolve denials or authorization issues related to provider credentialing
• Complete revalidation requests issued by payers
• Perform other tasks as assigned

Recruitment

• Own and manage full-cycle recruitment for assigned roles, including sourcing, screening, scheduling, and offer negotiation
• Act as a strategic partner and consultant to hiring managers, providing market insights and structured hiring guidance
• Develop effective job descriptions and compelling candidate messaging reflecting Workit Health’s mission and voice
• Serve as the main point of contact for hiring teams on assigned roles
• Build diverse talent pipelines through LinkedIn, job boards, industry events, and referrals
• Engage passive candidates with personalized outreach and nurture them through the recruitment funnel
• Utilize ATS tools to manage pipelines and maintain accurate records
• Support continuous improvement of interview structure, candidate experience, and funnel conversion rates
• Monitor recruiting metrics such as time to fill and share data-driven insights with stakeholders
• Own assigned Talent Acquisition OKRs, including manager training and candidate pipeline development
• Partner with the Sr. Director of Talent Acquisition and Development

Recruiter

Director

• Lead, coach, and mentor billing team managers, building leadership capability, succession plans, and team engagement across sub-departments
• Cascade strategic organizational goals into clear team KPIs, establishing manager-level accountability and performance metrics
• Oversee workforce planning, capacity modeling, and resource allocation to support scaling operations
• Serve as the primary internal escalation point for complex operational, interdepartmental, or personnel issues
• Own end-to-end revenue cycle management operations, including claims management, payer follow-up, appeals, denials, and write-offs, across fee-for-service and value-based contracts
• Monitor operational KPIs and benchmarks and establish departmental SOPs for continuous process improvement
• Lead data reviews and deliver weekly operational reporting and monthly RCM metric updates to leadership
• Direct the full payer onboarding lifecycle, including market research, contract applications, CAQH maintenance, re-credentialing, and delegated credentialing
• Train and upskill managers on contracting, credentialing, and compliance best practices
• Partner with RCM leadership, Product, and Engineering to prioritize, design, and implement claims automation initiatives
• Coordinate with executive leadership to drive strategic payer launches
• Execute high-priority strategic and operational projects aligned with long-term RCM leadership objectives

Director of Revenue Cycle Management

Physician Assistant

• Communicate with and support members over chat, email, and phone using exceptional customer service
• Relay member needs to medical providers
• Correspond with pharmacies and complete prior authorizations to resolve prescription issues
• Maintain strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines
• Learn and maintain knowledge of the EHR, product, and communication platforms
• Facilitate video drug screens and determine drug screen results
• Support and communicate with members navigating drug screening needs and requirements
• Educate members on Workit Health’s drug screening options and troubleshoot barriers
• Perform care management outreach to improve member engagement in required care plan activities and reduce barriers to care
• Adhere to scheduled start and end times
• Demonstrate empathy, compassion, and professionalism across communications

Certified Medical Assistant

Counselor

• Provide clinical intervention to members with Substance Use Disorders (SUD) and mental health disorders
• Co-facilitate virtual multidisciplinary groups, including shared medical appointments and support groups on SUD-related topics
• Utilize Motivational Interviewing and Cognitive Behavioral Therapy (CBT) techniques in group and individual formats
• Provide evidence-based SUD services through psychoeducational, skills development, cognitive behavioral, interpersonal process, and support-based groups
• Prepare documentation in accordance with applicable organizational and state standards
• Complete evaluations with members seeking to enroll in various programs
• Diagnose and treat adults and adolescents
• Practice as a clinician or coach depending on the situation
• Meet daily targets assigned by Behavioral Health leadership
• Participate in meetings, supervision, and clinical audits
• Maintain confidentiality, HIPAA, and 42 CFR Part II standards
• Collaborate with the Grants and Research team on grant evaluations, re-evaluations, and other grant needs
• Perform other duties as assigned

Credentialing Specialist

Recruiter

Director of Revenue Cycle Management

Certified Medical Assistant

Recovery Counselor, LCSW or LMFT