IT Support Technician, 6-Month Contract

Workleap

. Provide reliable, people-focused support to the entire Workleap team .

Posted 10/23/2026contractRemote • CanadaMid-LevelSenior💰 CA$68,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first- and second-line IT support while managing access and SaaS tools. Proficient in documenting processes and integrating AI solutions to enhance team efficiency.

Highest-signal resume keywords

Bilingual In French And EnglishFirst- And Second-Line IT SupportMicrosoft 365 And Entra IDIT Asset Management For Windows And macOSExperience With SaaS Tools And SSO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

First-Line IT SupportSecond-Line IT SupportIT Asset ManagementSaaS Tools ManagementSSOMDMPowerShell ScriptingPython ScriptingNo-Code AutomationDocumenting Processes

Soft Skills

Excellent Customer ServiceCommunication SkillsProblem-SolvingCollaboration

Tools & Technologies

Microsoft 365Entra IDOneLoginJamfJiraJira AssetsSlackClaudeAI AssistantsTicketing Systems

Industry Keywords

IT SupportAccess ManagementSaaSAutomationAsset Fleet Management

Tech Stack

Tools & technologies

JamfMacOSPython

About the role

Key responsibilities & impact

Provide reliable, people-focused support to the entire Workleap team
Analyze and resolve first- and second-line technical issues
Manage access and SaaS tools for onboarding new employees and securing access
Maintain the IT asset fleet, including refreshes, deployments, and inventory
Document and organize the team’s knowledge
Integrate AI, Claude, and Slack automations into daily activities
Collaborate on incidents and ad hoc projects
Propose and implement process and tool improvements
Participate in the deployment of OneLogin and the automation of request coordination

Requirements

What you’ll need

Bilingual in French and English, both spoken and written
Strong experience providing first- and second-line IT support
Excellent customer service and communication skills
Comfortable working with Microsoft 365 and Entra ID environments
Experience managing access and SaaS tools, including SSO, MDM, and ticketing systems
Knowledge of IT asset management for Windows and macOS
Ability to document, organize, and automate repetitive tasks
Comfortable using AI in day-to-day work, including Claude, assistants, and automations
An asset: experience with Jamf, Jira / Jira Assets, or Slack; knowledge of scripting with PowerShell or Python; or experience with no-code automation

Benefits

Comp & perks

Family group insurance, telemedicine, and an annual wellness budget
Flexible vacation policy
Remote work, with access to our Montreal offices
In-person gatherings twice a year
Claude available to everyone