Workleap

Client Partner

• Convert inbound EMEA partner inquiries into active, revenue-generating partnerships by improving activation rates across non-managed accounts
• Drive adoption of ShareGate Protect by opening governance conversations with migration-focused partners
• Build a scalable partner development framework covering pipeline tracking, re-engagement sequences, and progression stages
• Coordinate with QBS Software to accelerate transactional onboarding from initial engagement to first transaction
• Implement systematic follow-up workflows to reduce time-to-first-transaction
• Integrate AI tools into daily workflows for drafting follow-ups, summarizing partner calls, and analyzing engagement patterns
• Work with the Channel Manager – EMEA, Channel Account Managers, QBS Software, Technical Sales Specialists, Channel Marketing, and Revenue Operations
• Increase inbound conversion, open new ShareGate Protect conversations, and develop the non-managed partner base into a structured revenue source

Partner Development Manager, EMEA

Account Manager

• Own the most complex, highest-ARR accounts in the portfolio by building and maintaining quarterly account plans, mapping stakeholders proactively, and building multi-threaded relationships that survive org changes on the customer side
• Lead complex renewal negotiations and pricing migration conversations, including through procurement and legal
• Drive expansion from demonstrated value using usage data and outcome metrics to build an ROI story, and initiate expansion conversations at six months
• Handle executive escalations by documenting clear save plans, flagging risk before it surfaces reactively, and keeping the internal team aligned
• Use AI tools such as Claude or ChatGPT daily to prepare for customer conversations, synthesize account data, draft renewal strategies, and move faster across a complex book
• Model strong account management habits, including quarterly planning, executive QBR preparation, and navigating tough objections
• Maintain CRM as a live document with documented next steps on expansion pipeline and active mitigation plans on at-risk accounts
• Collaborate cross-functionally with Product, Finance, and Legal
• Provide leadership with a reliable, real-time view of the portfolio

Senior Strategic Account Manager

• Own the most complex accounts and those generating the highest annual recurring revenue
• Develop and maintain quarterly account plans
• Identify key stakeholders and build relationships with multiple contacts
• Lead complex renewal negotiations and pricing migration discussions
• Drive account growth by using usage data and outcome metrics to demonstrate return on investment
• Initiate expansion discussions as early as the sixth month
• Manage executive escalations and document retention plans
• Identify risks and maintain alignment across internal teams
• Use AI tools daily to prepare for customer conversations, synthesize data, and develop renewal strategies
• Help raise the team’s standard by sharing account management best practices
• Keep the CRM up to date with next steps and mitigation plans for at-risk accounts
• Collaborate with Product, Finance, and Legal teams