Senior Strategic Account Manager

Workleap

. Own the most complex accounts and those generating the highest annual recurring revenue .

Posted 9/28/2026full-timeRemote • CanadaSenior💰 CA$100,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS account management with a focus on driving net revenue retention through strategic relationship building and effective negotiation. Proficient in utilizing AI tools for data synthesis and renewal strategy development while maintaining rigorous CRM practices.

Highest-signal resume keywords

SaaS Account ManagementNet Revenue Retention (NRR)Executive-Level Stakeholder ManagementAI Tools UsageCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRenewal NegotiationPricing Migration ManagementData AnalysisRisk Identification

Soft Skills

Relationship BuildingCollaborationCommunication

Tools & Technologies

CRM SoftwareAI ToolsClaudeChatGPT

Industry Keywords

SaaSCustomer SuccessPeople OperationsHR TechnologyProcurement

About the role

Key responsibilities & impact

Own the most complex accounts and those generating the highest annual recurring revenue
Develop and maintain quarterly account plans
Identify key stakeholders and build relationships with multiple contacts
Lead complex renewal negotiations and pricing migration discussions
Drive account growth by using usage data and outcome metrics to demonstrate return on investment
Initiate expansion discussions as early as the sixth month
Manage executive escalations and document retention plans
Identify risks and maintain alignment across internal teams
Use AI tools daily to prepare for customer conversations, synthesize data, and develop renewal strategies
Help raise the team’s standard by sharing account management best practices
Keep the CRM up to date with next steps and mitigation plans for at-risk accounts
Collaborate with Product, Finance, and Legal teams

Requirements

What you’ll need

English proficiency is required
More than 4 years of experience in SaaS account management or customer success
Direct experience working with large enterprises or larger mid-market companies
Demonstrated track record of consistently achieving or exceeding net revenue retention (NRR) targets across complex portfolios
Experience managing renewals involving procurement teams and legal departments
Proven experience managing relationships with executive-level stakeholders
Highly disciplined CRM usage
Daily use of AI tools such as Claude, ChatGPT, or equivalent platforms
Bilingual in French and English, both spoken and written
Nice to have: experience in the SaaS HR technology sector or strong familiarity with HR teams, People Operations, and senior decision-makers
Nice to have: experience managing a pricing migration or a significant change to the offering or plans for existing customers

Benefits

Comp & perks

LTIP, providing participation in Workleap’s long-term growth
RRSP
Family group insurance coverage
Telemedicine
Annual wellness budget
Flexible vacation policy
Remote work, with access to the Montreal offices
In-person company gatherings twice a year
Claude access for everyone