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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administrative operations, technology governance, and process optimization, with a strong focus on improving workflows and managing complex initiatives. Proven ability to build relationships and collaborate effectively with stakeholders at all levels while supporting executive leadership and organizational values.
Highest-signal resume keywords
Administrative Operations ManagementTechnology GovernanceProject ManagementVendor Relationship ManagementAI Adoption and Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Systems DevelopmentProcess ImprovementWorkflow OptimizationAccess ManagementInformation ManagementEvent PlanningData OwnershipTechnology EvaluationContractor Lifecycle ManagementOrganizational Tools Implementation
Soft Skills
Excellent Communication SkillsEmotional IntelligenceProblem-Solving SkillsAdaptabilityRelationship Building
Tools & Technologies
Digital PlatformsOrganizational ToolsAdministrative Technology InfrastructureIntranet GovernanceInformation Security Systems
Industry Keywords
NonprofitMission-Driven OrganizationStakeholder EngagementExecutive Support OperationsCommunity Care Standards
About the role
Key responsibilities & impact- Lead development, implementation, and continuous improvement of administrative systems, workflows, and operational processes
- Establish and maintain document retention, records management, information accessibility, and administrative governance practices
- Oversee contractor and vendor lifecycle processes, including approvals, onboarding, offboarding, and access management
- Maintain ownership, documentation, and accountability for administrative processes, repositories, and internal information systems
- Identify operational gaps, inefficiencies, and risks and develop practical solutions
- Oversee intranet governance and internal communications infrastructure
- Oversee organizational technology operations and administrative technology infrastructure
- Establish accountability for technology platforms, licenses, vendors, access permissions, and system inventories
- Manage external technology service providers, including service delivery, troubleshooting, escalations, renewals, and improvements
- Evaluate, implement, and optimize technology solutions to improve workflows and operational reliability
- Develop and optimize responsible AI adoption guidelines, policies, protocols, training, and enablement
- Establish technology processes and controls supporting access, information security, responsible use, and operational continuity
- Strengthen data ownership, reporting practices, and technology-related policies and procedures
- Plan, coordinate, and execute organizational events, retreats, and executive-sponsored convenings
- Oversee event vendors, contracts, logistics, quality, cost-effectiveness, and delivery
- Develop event planning processes, resources, and standards
- Coordinate administrative support for recurring meetings and convenings
- Oversee executive support operations, including schedules, priorities, meetings, and commitments
- Partner with executive leadership and administrative staff to anticipate needs and strengthen executive support workflows
Requirements
What you’ll need- 6+ years of progressively responsible experience in administrative operations, business operations, organizational operations, or related functions
- Demonstrated experience developing, managing, and improving operational systems, processes, and workflows across multiple functions or teams
- Strong technology fluency, with experience navigating, evaluating, implementing, and optimizing a broad range of digital platforms and organizational tools
- Experience with technology governance, access management, contractor lifecycle processes, or organizational information management
- Experience identifying and implementing opportunities for automation, AI adoption, or technology-enabled process improvements
- Strong project management and organizational skills, with demonstrated ability to lead complex, cross-functional initiatives and manage competing priorities from planning through execution
- Experience coordinating with external vendors and service providers, including managing relationships, deliverables, and operational expectations
- Demonstrated ability to build effective relationships and collaborate with stakeholders at all organizational levels, including executive leadership, staff, and external partners
- Excellent written, verbal, and interpersonal communication skills, with the ability to translate complex operational or technical information into clear, actionable guidance
- Strong judgment, emotional intelligence, and problem-solving skills, with the ability to navigate ambiguity, influence outcomes, and address challenges with professionalism and discretion
- Highly organized, adaptable, and resourceful, with the ability to remain composed, adjust priorities, and maintain consistent follow-through in a dynamic environment
- Demonstrated ability to serve as a culture steward and role model for organizational values and exemplify standards of community care
- Experience supporting executive leadership or overseeing executive support operations
- Experience planning and coordinating organizational events, retreats, or large-scale convenings
- Experience managing and developing staff, with a strong orientation toward coaching, accountability, and professional growth
- Experience implementing AI-enabled workflows or supporting organization-wide adoption of emerging technologies
- Experience in a nonprofit, advocacy, or mission-driven organization
Benefits
Comp & perks- Medical, dental, and vision insurance premiums fully covered
- Retirement plan with up to a 6% employer match
- Educational assistance programs
- Five weeks of paid vacation each year
- Paid family and medical leaves
- Remote work expense stipend
- Professional development stipend
- Health and wellness stipend
- Cell/internet data usage stipend