WorkMoney

Operations

• Lead development, implementation, and continuous improvement of administrative systems, workflows, and operational processes
• Establish and maintain document retention, records management, information accessibility, and administrative governance practices
• Oversee contractor and vendor lifecycle processes, including approvals, onboarding, offboarding, and access management
• Maintain ownership, documentation, and accountability for administrative processes, repositories, and internal information systems
• Identify operational gaps, inefficiencies, and risks and develop practical solutions
• Oversee intranet governance and internal communications infrastructure
• Oversee organizational technology operations and administrative technology infrastructure
• Establish accountability for technology platforms, licenses, vendors, access permissions, and system inventories
• Manage external technology service providers, including service delivery, troubleshooting, escalations, renewals, and improvements
• Evaluate, implement, and optimize technology solutions to improve workflows and operational reliability
• Develop and optimize responsible AI adoption guidelines, policies, protocols, training, and enablement
• Establish technology processes and controls supporting access, information security, responsible use, and operational continuity
• Strengthen data ownership, reporting practices, and technology-related policies and procedures
• Plan, coordinate, and execute organizational events, retreats, and executive-sponsored convenings
• Oversee event vendors, contracts, logistics, quality, cost-effectiveness, and delivery
• Develop event planning processes, resources, and standards
• Coordinate administrative support for recurring meetings and convenings
• Oversee executive support operations, including schedules, priorities, meetings, and commitments
• Partner with executive leadership and administrative staff to anticipate needs and strengthen executive support workflows

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Director – Organizational Operations