WorkSmart

IT Support

• Support, manage, and plan IT infrastructure for multiple corporate clients
• Provide advanced technical support to end-users
• Respond to and resolve escalated service desk tickets from Level 1 technicians
• Troubleshoot operating systems, business applications, hardware, and network connectivity issues
• Perform root cause analysis and implement long-term solutions to recurring problems
• Support user account management, including Active Directory, Exchange, and other enterprise systems
• Assist with system upgrades, patch management, and deployment of new technologies
• Document solutions and contribute to the knowledge base
• Collaborate with Level 3 support and infrastructure teams
• Provide mentorship and guidance to Level 1 technicians
• Ensure compliance with IT policies, procedures, and security standards
• Occasionally visit local client sites

Explore Level 2 Engineer, IT Service Desk Technician at WorkSmart. Review requirements and application details.

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Level 2 Engineer, IT Service Desk Technician